Guest Relations Officer

Hopewell Hotel (Wanchai) Management Limited; Hong Kong; On-site; HKD 134,000 - 201,000; Full time

Benefits offered by this job

Group Medical Insurance (For Employee)

Dental Care for Employee

Complimentary Duty Meal

Yearly Discretionary Bonus

Job summary

Hopewell Hotel invites you to join our front desk team. You will greet and check-in VIP guests, handle registration and cashiering, prepare registration materials, and ensure a smooth arrival experience.

The role requires fluency in English and Chinese, hospitality education preferred, and a 5-day work week with discretionary bonus and benefits such as group medical and dental care.

Qualifications

• Bachelor/Higher diploma/Associate degree in hospitality management.
• Fluent spoken English and Chinese.
• Fresh graduates welcome.

Responsibilities

• Greet and check-in VIP guests and bid farewell
• Attend to arriving and departing guests at the reception desk (registration, cashiering, and guest services)
• Prepare registration materials and assign rooms prior to guest arrival
• Understand guest preferences and provide quality service
• Assist Front Office team when needed
• Actively obtain feedback from guests
• Regularly make phone calls to guests to show concern
• Prepare wow gifts
• Manage lobby queue to keep the area presentable
• Perform ad hoc duties as assigned by superiors

Skills

Fluent English

Fluent Chinese

Fresh graduates welcome

Education

Bachelor/Higher diploma/Associate degree in hospitality management

Job description

Surrounded by the enchanting hillside greenery and facing the stunning view of Victoria Harbour, Hopewell Hotel is one of the largest 5-star hotels in Hong Kong.

Home to the largest park in Wan Chai, this hotel provides 1,000 guestrooms to fit the needs of all travellers, over 6,500 sq. m. of column-free meetings and convention spaces, various dining and recreational facilities, more than 400 parking spaces with Wan Chai’s largest lifestyle mall, Hopewell Mall.

Join Our Team

If you are looking for a fun and rewarding career opportunity, we now invite you to join us as one of our team members.

Responsibilities:

Greet and check-in VIP guests and bit farewell

Attend to all arriving and departing guests at the reception desk by providing services including registration, cashiering and other guest services duties

Carry out preparation work, prior to guest arrival; including assigning rooms and organizing registration material

Understand guest preference and provide quality service

Assist Front Office team when needed

Actively obtain feedback from guests

Regularly make phone call to guest to show concern

Prepare wow gift

Preform queue management and ensure hotel lobby traffic is well controlled and in a presentable conditions

Perform any ad hoc duties as assigned by the superiors

Requirements:

Bachelor/Higher diploma/Associate degree graduate, preferably in hospitality management

Fluent spoken English and Chinese, other language is an advantage

Fresh graduatesarewelcome

5 Day Work Week

Group Medical Insurance (For Employee and Employee's Children)

Dental Care for Employee

Complimentary Duty Meal

Yearly Discretionary Bonus

With a large number of applications received, only shortlisted candidates will be contacted for an interview.

Personal data collected will be treated in strict confidence and used for recruitment purposes only.