Waiter/Waitress – Lounge

Grand Hyatt Hong Kong; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Benefits offered by this job

Care: A supportive and caring enviro n

Development: Immense learning opporun-

Well-being: Prioritize well-being at w

Job summary

Grand Hyatt Hong Kong is seeking a guest-centric professional for the Grand Club Lounge. You will deliver high-quality service to guests in line with the hotel’s brand standards, ensuring a premium experience on the 30th and 31st floors.

Ideal candidates have at least 1 year in service industries, strong communication skills, and a hospitable attitude. The role emphasizes teamwork, guest satisfaction, and a positive, well-presented service standard.

Qualifications

• Preferably with 1 year of working experience in service industries.
• Good communication skills and high proficiency in language skills.
• A great team player who is customer-oriented, attentive and hospitable.

Responsibilities

• Provide an excellent and consistent level of service to guests in accordance to the hotel’s brand standards in the Grand Club Lounge.
• Work alongside the team to achieve service of excellence and maximize guest satisfaction.
• Ensure the cleanliness of working stations and equipment could meet ISO22000 standards.
• Constantly strive to satisfy guests’ needs and delight the guests.

Skills

Customer service

Communication

Team player

Job description

Grand Hyatt Hong Kong, the flagship Grand Hyatt hotel in Asia Pacific and is situated on the waterfront on Hong Kong Island, commands views of Victoria Harbour and the Tsim Sha Tsui skyline. We have 542 guestrooms and suites, as well as 11 world-class restaurants and bars that offer superlative and unique dining options. An extensive range of leisure facilities includes Plateau Spa, which provides residential rooms and suites and results-oriented treatments. A total of 22 multi-purpose event venues are available to cater to events and meetings of all sizes and continues to be the chosen location for the city’s most lavish society weddings, glamorous gala balls and prestigious events.

Summary

Grand Club is a majestic living space and luxurious lounge overlooking Hong Kong’s iconic skyline on the 30th and 31st floor of the hotel, created exclusively for suite and club floor guests. It is a perfect location for our guests to relax with a sumptuous menu throughout the day, from exquisite breakfast selections, light refreshments, all-day champagne to evening cocktails, all under the dramatic panorama of Victoria Harbour through floor-to-ceiling windows.

What You Will Do

• Provide an excellent and consistent level of service to guests in accordance to the hotel’s brand standards in the Grand Club Lounge
• Work alongside the team to achieve service of excellence and maximize guest satisfaction
• Ensure the cleanliness of working stations and equipment could meet ISO22000 standards
• Constantly strive to satisfy guests’ needs and delight the guests

Qualifications

What you should have:

• Preferably with 1 year of working experience in service industries
• Good communication skills and high proficiency in language skills
• A great team player who is customer-oriented, attentive and hospitable

Application Details

What we offer:

• Care: A supportive and caring environment where diversity and inclusion are embraced.
• Development: Immense learning opportunities to equip and grow yourself.
• Well-being: Prioritize well-being and bring positivity at work and in life.

For more information, please contact the Human Resources Department at 2584-7002 / WhatsApp [phone] / facsimile: 2802-0068.