Guest Experience Supervisor — Luxury Front Office

Leadingnation; Hong Kong; On-site; HKD 25,000 - 42,000; Full time

Benefits offered by this job

17 days Public Holidays

12 days Annual Leave

Birthday Leave

Wellness Rewards Programme

Comprehensive Medical Coverage

Medical Insurance

Life Insurance

5-day work week

Discretionary bonus

Job summary

Leadingnation in Hong Kong is seeking a seasoned hotel front office professional with a minimum of 6 years of relevant experience in a luxury environment. You will handle guest complaints and drive service improvements across the front desk and guest services teams.

The ideal candidate holds a Diploma or higher in Hospitality Management; 5-day workweek; medical and life insurance; generous annual leave and birthday leave, plus a discretionary bonus and competitive remuneration.

Qualifications

• Minimum 6 years of relevant hotel front office experience.
• Luxury hotel exposure is advantageous.

Responsibilities

• Handle all guest complaints and implement improvements.
• Review guest feedback from different platforms.

Skills

6 years of front office experience

Education

Diploma or above in Hospitality Management

Job description

Leadingnation in Hong Kong is seeking a seasoned hotel front office professional with a minimum of 6 years of relevant experience in a luxury environment. You will handle guest complaints and drive service improvements across the front desk and guest services teams.

The ideal candidate holds a Diploma or higher in Hospitality Management; 5-day workweek; medical and life insurance; generous annual leave and birthday leave, plus a discretionary bonus and competitive remuneration.