Guest Experience Specialist — Luxury Hotel

Swire Hotels; Hong Kong; On-site; HKD 167,400 - 223,200; Full time

Benefits offered by this job

Complimentary room nights at all hotels

Wellness programme

Discounts at restaurants, bars, and spa

Job summary

A luxury hotel group in Hong Kong is seeking a Guest Experience Assistant to enhance guest experiences. Responsibilities include managing communication and assisting with guest needs. Ideal candidates should have 1-2 years of customer service experience and excellent English skills. The hotel offers benefits like complimentary room nights, wellness programs, and discounts at restaurants and bars. Join a dynamic team that values feedback and personal connection in a fast-paced environment.

Qualifications

• Minimum 1 - 2 years of experience in customer service; fresh graduates will also be considered.
• Diploma or above from a hotel school or hospitality training institute is preferred.
• Strong interpersonal and communication skills.

Responsibilities

• Process all incoming and outgoing calls accurately and courteously.
• Ensure smooth internal telecommunication as per hotel standards.
• Assist guests with international calls and directory queries.

Skills

Strong interpersonal and communications skills

Excellent command of both written and spoken English

Team player

Adaptability

Customer service experience

Education

Diploma or above

Graduate from hotel school or hospitality training institute

Job description

A luxury hotel group in Hong Kong is seeking a Guest Experience Assistant to enhance guest experiences. Responsibilities include managing communication and assisting with guest needs. Ideal candidates should have 1-2 years of customer service experience and excellent English skills. The hotel offers benefits like complimentary room nights, wellness programs, and discounts at restaurants and bars. Join a dynamic team that values feedback and personal connection in a fast-paced environment.