Guest Experience & Studio Operations Lead

ASAP HK; Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Benefits offered by this job

Base + performance bonuses

Studio access to saunas and cold plung

Exposure to founders/leadership

Healthy work environment

Job summary

ASAP HK is seeking an articulate, warm Studio Operations & Guest Experience Lead to manage floor flow and embody our brand values in Hong Kong. You will guide first-time dippers, maintain a pristine studio, and ensure smooth appointment flow with calm authority.

Ideal candidates bring hospitality excellence, strong English, and a genuine belief in wellness. The role offers competitive pay, full studio access, and exposure to startup leadership in a vibrant central venue.

Qualifications

• Hospitality or customer service experience required.
• Strong communication and professional presence.
• Ability to learn contrast therapy protocols and safety guidelines.

Responsibilities

• Welcome guests with warmth and uphold studio etiquette.
• Guide first-time clients through protocol and safety steps.
• Maintain clean, organized floors and presentation.
• Monitor inventory of linens, apparel, and amenities.
• Manage front-of-house POS and appointment flow.
• Share insights to improve guest journeys and productivity.

Skills

Hospitality experience

Excellent communication

Fluent English

Cantonese or Mandarin a plus

Job description

ASAP HK is seeking an articulate, warm Studio Operations & Guest Experience Lead to manage floor flow and embody our brand values in Hong Kong. You will guide first-time dippers, maintain a pristine studio, and ensure smooth appointment flow with calm authority.

Ideal candidates bring hospitality excellence, strong English, and a genuine belief in wellness. The role offers competitive pay, full studio access, and exposure to startup leadership in a vibrant central venue.