Front Desk Guest Experience Specialist

The Arca; Hong Kong; On-site; HKD 167,000 - 279,000; Full time

Job summary

The Arca in Hong Kong seeks a Front Office professional to manage daily guest-facing operations, including check-in/check-out, room orientation, and responsive service to guest requests. You will maintain guest data accuracy and ensure room assignments reflect guest preferences, while supporting upsell and data collection tasks.

The ideal candidate has a hospitality-related degree, PMS and MS Office knowledge, and fluency in English and Chinese (Mandarin a plus).

Qualifications

• Higher Diploma or above in Hospitality or relevant discipline.
• Knowledge in PMS & MS Office.
• Fluent in both written and spoken in English and Chinese and Mandarin, other foreign language literacy is a plus.
• Proactive, detail-minded and a team player.
• Mature, pleasant, detail-minded, customer oriented with excellent interpersonal skill.
• Immediately available is highly preferred.
• Fresh graduates are welcomed to apply.

Responsibilities

• Responsible for all daily front office activities.
• Provide check-in and check-out services for guests in a professional manner
• Provide guests with a quality room orientation
• Provide quality service to all guests by responding to their requests promptly, efficiently, and courteously at all time
• Maintain accuracy of guest database input
• Ensure Room assignment is in line with guest requests
• Assist daily responsibilities, such as Up selling, Data Collection, Guest Preference and Trace Report follow up
• Handle job tasks when assigned to all locations within Yulan’s parent company
• Responsible for all work assignments related to the nature of Front Office service
• Perform ad hoc duties assigned by the Front Office Manager

Skills

PMS knowledge

MS Office

English-Chinese-Mandarin

Customer service

Education

Higher Diploma or above in Hospitality

Job description

The Arca in Hong Kong seeks a Front Office professional to manage daily guest-facing operations, including check-in/check-out, room orientation, and responsive service to guest requests. You will maintain guest data accuracy and ensure room assignments reflect guest preferences, while supporting upsell and data collection tasks.

The ideal candidate has a hospitality-related degree, PMS and MS Office knowledge, and fluency in English and Chinese (Mandarin a plus).