Guest Experience & Reception Lead

Airport Authority Hong Kong; Hong Kong; On-site; HKD 268,000 - 335,000; Full time

Job summary

Airport Authority Hong Kong is seeking an experienced receptionist to provide professional front-desk services at the HKIA campus. The role involves greeting visitors, handling calls and enquirers, and coordinating with facilities management to ensure smooth reception operations.

The ideal candidate holds a diploma or above, with at least 5 years’ experience in a sizeable organization, and demonstrates excellent customer service, strong English/Chinese communication, and a proactive, organized

Qualifications

• Diploma graduate or above.
• Excellent customer service skills in handling enquiries or complaints.
• Good communication and interpersonal skills.
• Fluent in English and Chinese; Putonghua preferred.

Responsibilities

• Provide professional reception services including greeting guests and handling phone calls and public enquiries.
• Liaise with facilities management and visitor registration to ensure smooth reception operations.
• Monitor lobby and reception counter during events and coordinate daily office administration.
• Prepare monthly statistics reports on reception services.
• Perform ad hoc duties as assigned.

Skills

Customer service

Communication

Telephone etiquette

Team player

English & Chinese

Education

Diploma or above

Tools

MS Office

Job description

Airport Authority Hong Kong is seeking an experienced receptionist to provide professional front-desk services at the HKIA campus. The role involves greeting visitors, handling calls and enquirers, and coordinating with facilities management to ensure smooth reception operations.

The ideal candidate holds a diploma or above, with at least 5 years’ experience in a sizeable organization, and demonstrates excellent customer service, strong English/Chinese communication, and a proactive, organized