Front Desk & Guest Experience Coordinator

Jebsen & Co Ltd; Hong Kong; On-site; HKD 134,000 - 201,000; Full time

Job summary

Jebsen & Co Ltd in Hong Kong is seeking a professional Receptionist to manage the daily front desk operations and welcome guests with a positive, helpful attitude.

You will coordinate with staff and security, greet visitors, handle calls, and support meetings and events. A diploma or higher and at least 1 year of customer service experience are preferred, with strong English and Chinese language skills.

Qualifications

• Diploma holder or above.
• At least 1 year of working experience in customer service.
• Good command of spoken English and Chinese (Cantonese and Mandarin).
• Outgoing personality with excellent interpersonal and communication skills.
• Well organized, with the ability to prioritize work in a sensible manner.
• Good telephone manner and proficiency in multi-line telephone systems.
• Able to handle emotional or difficult customers in a calm and professional manner.

Responsibilities

• Maintain the reception desk during business hours in a professional manner.
• Greet and register guests and visitors, escort them to meeting rooms or waiting areas.
• Direct incoming calls to appropriate staff in a professional manner.
• Coordinate bar area and meeting room reservations and setup.
• Monitor visitors’ access and maintain security awareness.
• Coordinate company car reservations and prepare related reports.
• Handle courier and forwarding orders.
• Keep reception and common areas clean and tidy.
• Provide general office administration and clerical support.
• Provide logistics support for company events.
• Perform ad hoc duties as assigned by supervisor.

Skills

Interpersonal skills

Communication skills

English/Chinese

Education

Diploma or above

Tools

Phone systems

Job description

Jebsen & Co Ltd in Hong Kong is seeking a professional Receptionist to manage the daily front desk operations and welcome guests with a positive, helpful attitude.

You will coordinate with staff and security, greet visitors, handle calls, and support meetings and events. A diploma or higher and at least 1 year of customer service experience are preferred, with strong English and Chinese language skills.