Guest Experience Concierge & Bell Captain

Kimpton-Tsim-Sha-Tsui-Hong-Kong; Hong Kong; On-site; HKD 167,000 - 234,000; Full time

Benefits offered by this job

5-Day Work

Medical Insurance

Meal Allowance

Staff Discount

Marriage Leave

Birthday Leave

Job summary

Kimpton Tsim Sha Tsui Hong Kong is seeking a Concierge Officer to welcome guests with warmth and provide personalized recommendations for the city, creating memorable first impressions and guiding guests with local insights.

Based in Tsim Sha Tsui, you will greet guests, assist with luggage and vehicles, manage mail and parcels, and answer inquiries about dining, entertainment, and attractions. English and Chinese fluency are essential; hotel guest-service experience is required.

Qualifications

• Minimum 2 years of experience in hotel guest service operations.
• Diploma in hotel management or equivalent.
• Proactive, agile, creative, charming and joyful.
• Strong knowledge of Hong Kong's dining, entertainment and attractions.
• Excellent English and Chinese communication skills (Cantonese and Mandarin) are essential.

Responsibilities

• Deliver bespoke staying experiences based on Kimpton Guest Journey as unique individuals.
• Greeting guests, opening doors and assisting guests/visitors entering and leaving the property.
• Assisting guests/visitors in and out of vehicles, including loading/unloading luggage.
• Transporting guest luggage to and from guest rooms and/or designated area; assisting with luggage storage and retrieval.
• Managing outgoing guest mail, courier services, postage of parcels and freighting as directed by guest.
• Handling any guest enquiries regarding the city, restaurants, transportations, events and attractions.

Skills

Guest service experience

Proactive

Creative

Charming

Joyful

English & Chinese

Education

Diploma in Hotel Management

Job description

Kimpton Tsim Sha Tsui Hong Kong is seeking a Concierge Officer to welcome guests with warmth and provide personalized recommendations for the city, creating memorable first impressions and guiding guests with local insights.

Based in Tsim Sha Tsui, you will greet guests, assist with luggage and vehicles, manage mail and parcels, and answer inquiries about dining, entertainment, and attractions. English and Chinese fluency are essential; hotel guest-service experience is required.