Concierge Experience Designer | 5-Day Week

Kimpton-Tsim-Sha-Tsui-Hong-Kong; Hong Kong; On-site; HKD 167,000 - 212,000; Full time

Benefits offered by this job

5-Day Work

Medical Insurance

Life Insurance

Staff Discount

On-the-job training

Marriage Leave

Birthday Leave

Paternity Leave

Job summary

Kimpton Tsim Sha Tsui Hong Kong is seeking a friendly Concierge Assistant to welcome guests and deliver personalised recommendations, city information, and timely assistance according to Kimpton guest journey.

You will greet guests, assist with doors, luggage, and transport, handle enquiries about dining, transportation, and local attractions, and contribute to a memorable stay with excellent English and Chinese communication.

Qualifications

• One year of experience in hotel guest service operations.
• Diploma in hotel management or equivalent.
• Proactive, agile, creative, charming and joyful.
• Strong knowledge of the local community including dining, entertainment, and attractions.
• Excellent communication in English and Chinese (Cantonese and Mandarin) both spoken and written.

Responsibilities

• Greet guests, open doors and assist with entering and leaving the property.
• Assist guests with luggage loading/unloading and luggage storage.
• Deliver a bespoke staying experience based on Kimpton Guest Journey.
• Provide information on city activities, restaurants, and attractions.

Skills

Communication skills

Customer service oriented

Multilingual: English & Chinese

Proactive attitude

Knowledge of local community

Education

Diploma

Job description

Kimpton Tsim Sha Tsui Hong Kong is seeking a friendly Concierge Assistant to welcome guests and deliver personalised recommendations, city information, and timely assistance according to Kimpton guest journey.

You will greet guests, assist with doors, luggage, and transport, handle enquiries about dining, transportation, and local attractions, and contribute to a memorable stay with excellent English and Chinese communication.