Concierge Assistant (Bell / Door Attendant)

Kimpton-Tsim-Sha-Tsui-Hong-Kong; Hong Kong; Presencial; HKD 167.000 - 212.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

5-Day Work

Medical Insurance

Life Insurance

Staff Discount

On-the-job training

Marriage Leave

Birthday Leave

Paternity Leave

Descripción de la vacante

Kimpton Tsim Sha Tsui Hong Kong is seeking a friendly Concierge Assistant to welcome guests and deliver personalised recommendations, city information, and timely assistance according to Kimpton guest journey.

You will greet guests, assist with doors, luggage, and transport, handle enquiries about dining, transportation, and local attractions, and contribute to a memorable stay with excellent English and Chinese communication.

Formación

• One year of experience in hotel guest service operations.
• Diploma in hotel management or equivalent.
• Proactive, agile, creative, charming and joyful.
• Strong knowledge of the local community including dining, entertainment, and attractions.
• Excellent communication in English and Chinese (Cantonese and Mandarin) both spoken and written.

Responsabilidades

• Greet guests, open doors and assist with entering and leaving the property.
• Assist guests with luggage loading/unloading and luggage storage.
• Deliver a bespoke staying experience based on Kimpton Guest Journey.
• Provide information on city activities, restaurants, and attractions.

Conocimientos

Communication skills

Customer service oriented

Multilingual: English & Chinese

Proactive attitude

Knowledge of local community

Educación

Diploma

Descripción del empleo

Our guests’ memorable experiences have to start somewhere. So why not with you? As theConcierge AssistantatKimpton Tsim Sha Tsui Hong Kong,you will take ownership of delivering exceptional first impressions – providing personalized recommendations to the city, firsthand information of the latest activities and restaurants in town.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Delivering a bespoke staying experience based on Kimpton Guest Journey as unique individuals
• Greeting guests, opening doors and assisting guests/visitors entering and leaving the property
• Assisting guests/visitors in and out of vehicles, including loading/unloading luggage
• Transporting guest luggage to and from guest rooms and/or designated area; assisting with luggage storage and retrieval
• Managing outgoing guest mail, courier services, postage of parcels and freighting as directed by guest
• Handling any guest enquiries regarding the city, restaurants, transportations, events and attractions

What we need from you

• A minimum of 1year's experiencein a hotel guest service operation
• A certificatein hotel management or equivalent
• Proactive, agile, creative, charming and joyful
• Strong knowledge of the local community, including dining, entertainment and attractions
• Excellent communication skills in both English and Chinese (Cantonese and Mandarin) are essential, both spoken and written; knowledge of other languages is a plus

We are an equal opportunity employer. All applications will be treated in strict confidence. Personal data collected will be used for recruitment purpose only. Applicants who do not hear from us within six weeks should consider their applications unsuccessful.

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員工福利 Benefits

• 五天工作 5-Day Work
• 醫療津貼 Medical Insurance
• 人壽保險 Life Insurance
• 員工折扣優惠 Staff Discount
• 在職培訓 On-the-job training
• 有薪婚假 Marriage Leave
• 生日假期 Birthday Leave
• 侍產假 Paternity Leave

行業 Industry

• 酒店 / 賓館 Hotel / Hospitality

工作種類 Job Category

• 款待 / 酒店 (客戶服務) Hospitality / Hotel (Customer Service)
• 款待 / 酒店 (前線接待) Hospitality / Hotel (Front Desk / Office)
• 款待 / 酒店 (客戶關係) Hospitality / Hotel (Guest Relations)
• 款待 / 酒店 (其他) Hospitality / Hotel (Others)

工作地點 Location

• 尖沙咀 Tsim Sha Tsui

學歷要求 Education

• 文憑 Diploma