Concierge Officer (Bell Captain)

Kimpton-Tsim-Sha-Tsui-Hong-Kong

Hong Kong

On-site

HKD 167,000 - 234,000

Full time

2 days ago

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Benefits offered by this job

5-Day Work

Medical Insurance

Meal Allowance

Staff Discount

Marriage Leave

Birthday Leave

Job summary

Kimpton Tsim Sha Tsui Hong Kong is seeking a Concierge Officer to welcome guests with warmth and provide personalized recommendations for the city, creating memorable first impressions and guiding guests with local insights.

Based in Tsim Sha Tsui, you will greet guests, assist with luggage and vehicles, manage mail and parcels, and answer inquiries about dining, entertainment, and attractions. English and Chinese fluency are essential; hotel guest-service experience is required.

Qualifications

Minimum 2 years of experience in hotel guest service operations.
Diploma in hotel management or equivalent.
Proactive, agile, creative, charming and joyful.
Strong knowledge of Hong Kong's dining, entertainment and attractions.
Excellent English and Chinese communication skills (Cantonese and Mandarin) are essential.

Responsibilities

Deliver bespoke staying experiences based on Kimpton Guest Journey as unique individuals.
Greeting guests, opening doors and assisting guests/visitors entering and leaving the property.
Assisting guests/visitors in and out of vehicles, including loading/unloading luggage.
Transporting guest luggage to and from guest rooms and/or designated area; assisting with luggage storage and retrieval.
Managing outgoing guest mail, courier services, postage of parcels and freighting as directed by guest.
Handling any guest enquiries regarding the city, restaurants, transportations, events and attractions.

Skills

Guest service experience

Proactive

Creative

Charming

Joyful

English & Chinese

Education

Diploma in Hotel Management

Job description

Our guests’ memorable experiences have to start somewhere. So why not with you? As theConcierge OfficeratKimpton Tsim Sha Tsui Hong Kong, you will take ownership of delivering exceptional first impressions – providing personalized recommendations to the city, firsthand information of the latest activities and restaurants in town.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

Delivering a bespoke staying experience based on Kimpton Guest Journey as unique individuals
Greeting guests, opening doors and assisting guests/visitors entering and leaving the property
Assisting guests/visitors in and out of vehicles, including loading/unloading luggage
Transporting guest luggage to and from guest rooms and/or designated area; assisting with luggage storage and retrieval
Managing outgoing guest mail, courier services, postage of parcels and freighting as directed by guest
Handling any guest enquiries regarding the city, restaurants, transportations, events and attractions

What we need from you

A minimum of 2years of experience in a hotel guest service operation
A higher diploma in hotel management or equivalent
Proactive, agile, creative, charming and joyful
Strong knowledge of the local community, including dining, entertainment and attractions
Excellent communication skills in both English and Chinese (Cantonese and Mandarin) are essential, both spoken and written; knowledge of other languages is a plus

We are an equal opportunity employer. All applications will be treated in strict confidence. Personal data collected will be used for recruitment purpose only. Applicants who do not hear from us within six weeks should consider their applications unsuccessful.

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