Concierge Officer (Bell Captain)

Kimpton Hotels & Restaurants; Hong Kong; Sur place; HKD 180 000 - 270 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Staff Discount

5-Day Work

Résumé du poste

Kimpton Tsim Sha Tsui Hong Kong is seeking a Concierge Officer to deliver exceptional first impressions and personalized city recommendations. You will provide information on activities and restaurants, welcome guests, and assist with luggage and transportation arrangements to ensure a seamless experience.

The role requires a minimum of 2 years in hotel guest service operations, a diploma in hotel management or equivalent, and excellent English and Chinese communication.

Qualifications

• Excellent communication with guests in English and Chinese (Cantonese/M Mandarin)
• Proactive, agile, creative, charming and joyful personality
• Strong knowledge of local dining, entertainment and attractions
• Diploma in hotel management or equivalent required

Responsabilités

• Deliver personalised recommendations to guests about the city and local experiences
• Greet guests, open doors, assist with entry and departure of guests/visitors
• Assist guests with luggage transport and storage
• Coordinate with hotel teams to ensure seamless guest experiences
• Manage guest inquiries about city activities, concerts and transport
• Support guest relations to ensure memorable stays

Connaissances

Communication skills

Bilingual English Chinese

Guest service

Hospitality mindset

Formation

Diploma in hotel management

Description du poste

Immerse yourself in a luxe metropolitan escape at Kimpton Tsim Sha Tsui Hong Kong, the city's 'culture of time' that intertwines modern interpretations of local heritage with multicultural cues. Our thoughtfully designed 495 rooms and suites are timeless, offering hidden luxuries like sunken bathtubs and cozy daybeds, all accompanied by captivating views of Victoria Harbour. Five innovative culinary outlets present unique options, from contemporary and classic to Michelin-starred chef-helmed specialties. For any occasion, activation, or celebration, 400sqm creative spaces allow endless possibilities to transform dreams into reality. 50 stories above the bustling city lies a rooftop infinity pool decorated with the iconic Hong Kong skyline where hand-crafted cocktails can be enjoyed from an exclusive speakeasy. Peace seekers can find respite at our wellness facility with a state-of-the-art fitness center and dedicated spa. We invite you to Kimpton Tsim Sha Tsui Hong Kong to embark on a unique journey of heartfelt connections and inspiring discoveries.

Kimpton believe heartfelt, human connections make people’s lives better. Especially the people who work here.

Our founder, Bill Kimpton rebelled against impersonal, genetic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here has meaning. You’re here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It’s what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.

It all flows from you. The lively, rebellious, genuine you – with your diverse background, talents, experiences, and plucky personality – is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.

That’s what we seek out and celebrate. It’s people of all kinds who share a knack for creativity and self-leadership. People who don’t need to be told what to do to get things done. People who have an innate passion for making others’ lives better.

It adds up to a work environment that’s a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guess feel it; you’ll feel it too.

As theConcierge OfficeratKimpton Tsim Sha Tsui Hong Kong, you will take ownership of delivering exceptional first impressions – providing personalized recommendations to the city, firsthand information of the latest activities and restaurants in town.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Delivering a bespoke staying experience based on Kimpton Guest Journey as unique individuals
• Greeting guests, opening doors and assisting guests/visitors entering and leaving the property
• Assisting guests/visitors in and out of vehicles, including loading/unloading luggage
• Transporting guest luggage to and from guest rooms and/or designated area; assisting with luggage storage and retrieval
• Managing outgoing guest mail, courier services, postage of parcels and freighting as directed by guest
• Handling any guest enquiries regarding the city, restaurants, transportations, events and attractions

What we need from you

• A minimum of 2years of experience in a hotel guest service operation
• A higher diploma in hotel management or equivalent
• Proactive, agile, creative, charming and joyful
• Strong knowledge of the local community, including dining, entertainment and attractions
• Excellent communication skills in both English and Chinese (Cantonese and Mandarin) are essential, both spoken and written; knowledge of other languages is a plus

We are an equal opportunity employer. All applications will be treated in strict confidence. Personal data collected will be used for recruitment purpose only. Applicants who do not hear from us within six weeks should consider their applications unsuccessful.

Hotel / Hospitality

Job Category / Function:

Hospitality / Hotel (Customer Service)

Job Position Level:

General

Employment Term:

Full Time / Permanent

Diploma

Minimum QF Level attained:

--

Total Working Exp:

2-5

-- (Monthly)

Location:

• 5-Day Work
• Medical Insurance
• Staff Discount