Guest Experience Associate — Hospitality & F&B

Grand Hyatt; Hong Kong; On-site; HKD 167,400 - 279,000; Full time

Benefits offered by this job

Supportive and caring environment

Immense learning opportunities

Emphasis on well-being

Job summary

Grand Hyatt Hong Kong is seeking passionate talents to join their dynamic Food & Beverage team. The role involves warmly welcoming guests, engaging in genuine conversations, and ensuring a seamless dining experience.

Ideal candidates will have a year of service industry experience, good communication skills, and a strong customer-oriented mindset. The position emphasizes teamwork and a passion for food and beverage.

The hotel offers a supportive environment that prioritizes well-being and embraces diversity.

Qualifications

• 1 year of experience in service industries preferred.
• Good communication and language skills are required.
• Passionate about food & beverage.

Responsibilities

• Provide a warm welcome to restaurant patrons.
• Engage with guests and build rapport.
• Handle inquiries and manage reservations professionally.
• Anticipate and resolve guest problems.
• Strive to satisfy and delight guests.

Skills

Communication skills

Customer service orientation

Team player

Attentiveness

Job description

Grand Hyatt Hong Kong is seeking passionate talents to join their dynamic Food & Beverage team. The role involves warmly welcoming guests, engaging in genuine conversations, and ensuring a seamless dining experience.

Ideal candidates will have a year of service industry experience, good communication skills, and a strong customer-oriented mindset. The position emphasizes teamwork and a passion for food and beverage.

The hotel offers a supportive environment that prioritizes well-being and embraces diversity.