Front Office Assistant Manager - Guest Experience Lead

Grand Hyatt Hong Kong; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Benefits offered by this job

5-Day Work Week

Free Duty Meal

12 Days Annual Leave

Medical Benefits

Dental Benefits

Overseas Complimentary Stay

Hotel Dining Discounts

Discretionary Bonus & Incentive Scheme

Job summary

Grand Hyatt Hong Kong in Wan Chai is inviting passionate hospitality professionals to join our dynamic Rooms team. You will support the Front Office Manager in delivering courteous, professional service and ensuring seamless guest experiences across all front desk operations.

Key duties include conducting pre-shift briefings, handling guest inquiries, and overseeing daily front desk activities including arrivals, departures and VIP requests.

Qualifications

• University degree or diploma in Hospitality / Tourism Management.
• Minimum 1 year of similar experience or 3 years of supervisory experience in large-scale hospitality desirable.
• Good presentation and interpersonal skills are a must.

Responsibilities

• Assists the Front Office Manager and Assistant Front Office Manager in efficiently managing the department with courteous, professional and flexible service.
• Conducts daily pre-shift briefings to associates on occupancy, arrivals, departures, VIPs, functions and special attention needs.
• Handles guest inquiries politely and reports issues to supervisors with follow-up.
• Performs AM duties including overnight shifts.

Skills

Guest service

Interpersonal skills

Communication skills

Education

Hospitality degree or diploma

Job description

Grand Hyatt Hong Kong in Wan Chai is inviting passionate hospitality professionals to join our dynamic Rooms team. You will support the Front Office Manager in delivering courteous, professional service and ensuring seamless guest experiences across all front desk operations.

Key duties include conducting pre-shift briefings, handling guest inquiries, and overseeing daily front desk activities including arrivals, departures and VIP requests.