Guest Concierge Bell Attendant

Grand Hyatt Hong Kong; Hong Kong; On-site; HKD 179,000 - 190,000; Full time

Job summary

Grand Hyatt Hong Kong in Wan Chai is seeking passionate hospitality talents to join our dynamic team. You will deliver an excellent level of service at the lobby and Concierge counter in line with the hotel’s brand standards from pre-arrival to departure.

Greet guests, assist with plans and arrangements, and collaborate with all hotel teams to ensure an exceptional guest journey. Strong communication and a customer‑oriented, hospitable approach will help anticipate needs and respond promptly.

Qualifications

• Good communication language skills.
• Customer-oriented, attentive and hospitable team player.
• Proactive in guest interactions and problem solving.

Responsibilities

• Provide excellent and consistent service to guests at the lobby and Concierge counter in accordance with brand standards.
• Greet guests, assist with plans/arrangements and provide useful information.
• Work with all hotel teams to ensure an exceptional guest journey from pre-arrival to departure.
• Anticipate guests’ needs and respond promptly to enhance satisfaction.

Skills

Good communication

Team player, hospitable

Education

DSE or equivalent

Job description

Grand Hyatt Hong Kong in Wan Chai is seeking passionate hospitality talents to join our dynamic team. You will deliver an excellent level of service at the lobby and Concierge counter in line with the hotel’s brand standards from pre-arrival to departure.

Greet guests, assist with plans and arrangements, and collaborate with all hotel teams to ensure an exceptional guest journey. Strong communication and a customer‑oriented, hospitable approach will help anticipate needs and respond promptly.