Guest Experience Agent — Premium Hospitality & Benefits

HSH Group (owner and operator of The Peninsula Hotels); Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Benefits offered by this job

17 paid statutory holidays

Exceptional market leading benefits

Option of MPF or ORSO retirementscheme

Job summary

The Peninsula Hong Kong is seeking a guest services professional to warmly welcome guests, assist with arrivals and departures, and provide personalized service to ensure exceptional guest experiences. The role requires fluency in English and Chinese and includes overnight shifts.

Proficiency in MS Office and PMS software is preferred, with at least two years in hospitality. The position offers competitive benefits, statutory holidays, and retirement scheme options in a world-class luxury

Qualifications

• Minimum of two years' experience in the hospitality industry.
• Fluent in spoken English and Chinese.
• Overnight duty will be required.

Responsibilities

• Welcomes guests in a friendly and pleasant manner.
• Processes guest arrivals and departures by providing prompt and courteous service.
• Provides efficient and personalized service to guests, and caters to any special requests.
• Ensures the highest degree of guest satisfaction which is well reflected in Forbes, LQA and The Peninsula Service Principles

Skills

Fluent in English

Fluent in Chinese

Tools

MS Office

PMS software

Job description

The Peninsula Hong Kong is seeking a guest services professional to warmly welcome guests, assist with arrivals and departures, and provide personalized service to ensure exceptional guest experiences. The role requires fluency in English and Chinese and includes overnight shifts.

Proficiency in MS Office and PMS software is preferred, with at least two years in hospitality. The position offers competitive benefits, statutory holidays, and retirement scheme options in a world-class luxury