Front Desk Concierge & Guest Experience Specialist

The Peninsula Hotels; Hong Kong; On-site; HKD 240,000 - 360,000; Full time

Benefits offered by this job

17 paid holidays

Market leading benefits

MPF or ORSO retirement scheme

Job summary

The Peninsula Hotels in Hong Kong is seeking a hospitality professional with a positive service attitude and excellent interpersonal skills. You will welcome guests, manage arrivals and departures, and deliver personalized service to meet high standards of guest satisfaction and brand service principles.

Ideal candidates have at least two years in hospitality, are fluent in English and Chinese, and can work overnight shifts.

Qualifications

• Two years' experience in the hospitality industry.
• Hands-on MS Office and PMS software experience.
• Excellent customer interaction skills.
• Fluent in spoken English and Chinese.
• Overnight duty required.

Responsibilities

• Welcomes guests in a friendly and pleasant manner.
• Processes guest arrivals and departures by providing prompt and courteous service.
• Provides efficient and personalized service to guests, and caters to any special requests.
• Ensures the highest degree of guest satisfaction which is reflected in Forbes, LQA and The Peninsula Service Principles.

Skills

Customer interaction

English & Chinese fluency

Tools

MS Office

PMS software

Job description

The Peninsula Hotels in Hong Kong is seeking a hospitality professional with a positive service attitude and excellent interpersonal skills. You will welcome guests, manage arrivals and departures, and deliver personalized service to meet high standards of guest satisfaction and brand service principles.

Ideal candidates have at least two years in hospitality, are fluent in English and Chinese, and can work overnight shifts.