Global Service Delivery Manager

Classy Wheeler Limited; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

A leading network service solutions provider in Hong Kong is looking for an experienced operations leader to drive service management strategy and ensure exceptional client service delivery. The ideal candidate will have strong interpersonal skills and experience in IT and vendor management. Key responsibilities include defining operational strategies, maximizing revenue opportunities, and leading service performance management. This role requires a thorough understanding of service management practices, excellent communication abilities, and proven success in client relationship building.

Qualifications

• Experience in the SI and IT vendor industry.
• Expertise in service management and operational client management.
• Strong interpersonal, relationship building and team building skills.

Responsibilities

• Define and drive the operational strategy for services.
• Lead KPI results across multiple contact centers.
• Partner with business leaders on headcount planning.
• Perform root cause analysis and develop improvement plans.
• Maximize revenue opportunities with service delivery.

Skills

Client management

Interpersonal skills

Project management

Technical communication

Relationship building

Education

ITIL foundations certification

Job description

A leading network service solutions provider in Hong Kong is looking for an experienced operations leader to drive service management strategy and ensure exceptional client service delivery. The ideal candidate will have strong interpersonal skills and experience in IT and vendor management. Key responsibilities include defining operational strategies, maximizing revenue opportunities, and leading service performance management. This role requires a thorough understanding of service management practices, excellent communication abilities, and proven success in client relationship building.