Regional IT Service Delivery Manager for VIP Clients

Classy Wheeler Limited; Hong Kong; On-site; HKD 669,600 - 892,800; Full time

Job summary

A regional IT & Telecom services provider in Hong Kong seeks an experienced Service Manager to enhance customer experience for VVIP clients. Responsibilities include managing fault resolution, conducting network reviews, and ensuring service levels meet contractual agreements. Candidates should possess a relevant degree, ITIL certification, and over five years of experience in Service Management, with excellent communication skills in English and Chinese.

Qualifications

• Five or more years of Service Management experience in an IT Service Management capacity.
• Proactive and strategic thinker with strong leadership capabilities.
• Strong verbal and written communication skills in English and Chinese.

Responsibilities

• Deliver quality and improve customer experience for VVIP customers.
• Oversee day-to-day fault management for Critical or Escalated incidents.
• Conduct monthly network performance reviews with customers.

Skills

Customer management

Strategic thinking

Problem-solving

Effective communication

Team coordination

Education

Degree in Computer Science or equivalent

Tools

ITIL Service Delivery Certification

Lean Six Sigma (Yellow Belt)

CCNA certification

Job description

A regional IT & Telecom services provider in Hong Kong seeks an experienced Service Manager to enhance customer experience for VVIP clients. Responsibilities include managing fault resolution, conducting network reviews, and ensuring service levels meet contractual agreements. Candidates should possess a relevant degree, ITIL certification, and over five years of experience in Service Management, with excellent communication skills in English and Chinese.