Service Delivery Manager - Leading Telecom

Linkers International Limited; Hong Kong; Vor Ort; HKD 800.000 - 1.200.000; Vollzeit

Zusammenfassung

Linkers International Limited is seeking a Service Delivery Manager for a leading telecom in Hong Kong. You will lead cross-functional IT teams, ensure ITIL-aligned service delivery, manage client relationships, and drive incidents resolution to meet SLAs.

The candidate should hold a degree in IT or related field with 8+ years of IT experience, including 5+ years in a managerial role, with ITIL v4 knowledge and relevant certifications. Fluency in English and Chinese is required.

Qualifikationen

• Degree in IT or related field with 8+ years IT experience.
• 5+ years in a managerial role.
• Strong ITIL v4 knowledge and service management.
• Experience in vendor, incident, and change management.
• Familiar with firewalls, IPS, web security, DLP, and cloud security.
• ITIL certification required; CCNP/MCSE is a plus.
• Excellent analytical, problem-solving and stakeholder engagement; fluent in English and Chinese.

Aufgaben

• Lead cross-functional IT teams to deliver ITIL-aligned service management.
• Define service scope and manage client relationships.
• Drive incident resolution and timely escalations.
• Prepare regular operations reports on platform status, capacity, performance, and service levels.

Kenntnisse

ITIL v4

Vendor management

Incident management

Change management

IT support

Networking

Systems

Ausbildung

Bachelor's degree in IT or related field

Jobbeschreibung

Service Delivery Manager - Leading Telecom

Our client is a leading telecom in Hong Kong.

Responsibilities:

Service Delivery & ITIL Execution: Lead cross-functional IT teams (Service Desk, Infra, Vendors) to deliver ITIL-aligned service management and meet SLA commitments.

Client & Stakeholder Management: Define service scope, maintain strong client relationships, and ensure continuous service quality and due diligence.

Incident & Escalation Management: Proactively drive the resolution of incidents, changes, and ad-hoc client issues with timely escalations.

Operations Reporting: Prepare regular operational reports covering platform status, capacity, performance, and service levels.

Requirements:

Education & Experience: Degree in IT or related field; 8+ years of relevant IT experience, including 5+ years in a managerial role.

Core Skills: Proven track record in IT Service Management (ITIL v4), vendor management, incident/change management, IT support, systems, and networking.

Security Knowledge: Familiarity with firewalls, IPS, Web security, DLP, and Cloud Security.

Certifications: ITIL certification required; CCNP/MCSE or equivalent is a plus.

Soft Skills: Excellent analytical, problem-solving, and stakeholder engagement skills; fluent in written and spoken English and Chinese.