IT Service Delivery & Network Solutions Lead (Core Network)

Classy Wheeler Limited; Hong Kong; On-site; HKD 600,000 - 800,000; Full time

Job summary

A technology service provider in Hong Kong is seeking an experienced IT Service Delivery Manager to oversee technical operations, enhance service quality, and lead network solution initiatives. The ideal candidate will have a degree in Engineering or related fields, at least 10 years of service delivery experience, and proficiency in both English and Mandarin. This position also emphasizes leadership skills along with ITIL knowledge for efficient operational management.

Qualifications

• Minimum 10 years’ work experience in a Service Delivery Management role.
• Exposure to key functions such as Incident, Problem, Change management.
• Knowledge in mobile network development and 4G/5G operations.

Responsibilities

• Provide technical supervision for operation system support.
• Perform root cause analysis to enhance operational efficiency.
• Lead and build end-to-end wholesale network infrastructure.

Skills

ITIL principles

Linux

Unix

Oracle DB

MongoDB

Leadership

Problem-solving

Project management

Education

Degree in Technologies, Engineering or Science

Degree in Electronic Engineering or Information Technology

Degree in Engineering, Computer Science, Telecommunications

Job description

A technology service provider in Hong Kong is seeking an experienced IT Service Delivery Manager to oversee technical operations, enhance service quality, and lead network solution initiatives. The ideal candidate will have a degree in Engineering or related fields, at least 10 years of service delivery experience, and proficiency in both English and Mandarin. This position also emphasizes leadership skills along with ITIL knowledge for efficient operational management.