Client Experience Manager, Hong Kong, Macau & Taiwan

Tiffany & Co. of New York Limited; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

The Client Experience Manager at Tiffany & Co. of New York Limited will elevate the brand’s global luxury client strategy through world-class hospitality programs and high-touch experiences.

You will lead VIP events, HJ activations, and bespoke gifting initiatives, coordinating with regional teams to deliver consistent luxury across markets. This role requires strategic execution, financial discipline, and a passion for brand storytelling, with on-site support during key events and the expansion

Qualifications

• 10+ years of experience in luxury hospitality, client experience, event management, or brand marketing.
• Proven experience managing high-profile VIP events with exceptional attention to detail.
• Strong project management skills across multiple initiatives in a fast-paced global environment.
• Experience managing budgets, expenses, and financial reconciliations.
• Excellent interpersonal and communication skills.
• Willingness to travel domestically and internationally.

Responsibilities

• Develop and execute exclusive hospitality offerings for Blue Book events and High Jewelry activations.
• Coordinate VIP accommodations, fine dining, and bespoke cultural programming.
• Collaborate with regional teams to ensure brand-wide hospitality standards.
• Design and implement bespoke client gifts and client journey enhancements.
• Provide on-site support during key events and manage client relations.
• Grow clienteling strategies to support High Jewelry business.
• Collaborate with CRM analytics for client data strategy.
• Monitor budgets and ensure alignment with forecasts.
• Identify and cultivate new high jewelry clients through regional partnerships.

Skills

Luxury hospitality

Client experience

Event management

Budget management

Brand marketing

Travel willingness

Job description

The Client Experience Manager plays a critical role in elevating the brand’s global luxury client strategy through the development and execution of world-class hospitality programs and high-touch experiences. This position reports to Client Relations, HJ & Watches Director to conceptualize and deliver exceptional client engagement initiatives across VIP events, High Jewelry activations, and bespoke gifting programs.

This role requires a highly organized, strategic, and detail-oriented individual who can seamlessly balance creative vision with operational excellence, financial management, and brand integrity across all client-facing initiatives.

Client Experience & High Jewelry Events

Research, develop, and execute exclusive hospitality offerings for Blue Book events, HJ Caravans, all other activations and ongoing experience programs targeted for top tier clients.

Curate and coordinate 5-star accommodations, fine dining experiences, and bespoke cultural programming aligned with brand positioning

Collaborate with local teams to ensure market-specific activations meet global hospitality standards and deliver a consistent luxury experience worldwide

Conceptualizing and developing bespoke gifts that enhance the High Jewelry client journey and reinforce brand storytelling

Provide on-site support and client experience management during key events, serving as a key point of contact for regional partners, and internal stakeholders

Manage planning and execution of special or bespoke events and client experiences during Blue Book & other HJ events

Develop and grow a clienteling strategy to support High Jewelry business

Drive the regional development of clienteling programs, strategies, and service support for top-tier clients

Build strategies on top tier client outreach and engagement

Drive partnership initiatives within the region, prospecting within key networks to identify and cultivate new high jewelry clients

Define client treatment program within the region, sourcing and producing VIP experiences and gifts, managing orders and allocations.

Not limited by physical assets and functional scope, extend the treatment and experience all through the client journey

Develop client experience enhancements in store, ensuring high-quality execution and monitoring. Experiences inclusive of; Hospitality menus, services & special celebrations

Collaborate with CRM analytics team for client data strategy and support

Study the best practices and competition on the treatment and gifting offering

Budget Management

• Support financial oversight for the Client Relations, High Jewelry & Watches department
• Track and manage annual and event-specific budgets to ensure alignment with strategic priorities and approved forecasts

Manage budget reclasses to regional markets, ensuring accurate allocation of expenses and timely reconciliation.

Qualifications

• 10+ years of experience in luxury hospitality, client experience, event management, or brand marketing, preferably within luxury retail or high jewelry
• Proven experience managing high-profile, VIP, or ultra-high-net-worth client events with exceptional attention to detail
• Strong project management skills with the ability to lead multiple complex initiatives simultaneously in a fast-paced, global environment.
• Demonstrated experience managing budgets, tracking expenses, and overseeing financial reconciliations across regions
• Exceptional interpersonal and communication skills
• Ability to travel domestically and internationally to support key events and activations

Being a part of the unique Tiffany culture gives our employees a special feeling of working with an organization that sets it standards as highly as they do. Tiffany has created an environment that recognizes and rewards creativity, initiative and dedication,

and respects diversity and dignity. We are inviting high caliber personnel to join us.

Being a part of the unique Tiffany culture gives our employees a special feeling of working with an organization that sets it standards as highly as they do. Tiffany has created an environment that recognizes and rewards creativity, initiative and dedication,

and respects diversity and dignity. We are inviting high caliber personnel to join us.