Luxury Jewellery CRM & Client Development Lead

Power Asia Recruitment Limited; Hong Kong; On-site; HKD 900,000 - 1,200,000; Full time

Job summary

Power Asia Recruitment Limited is seeking an in-store CRM Manager for a globally renowned luxury jewellery maison in Central, Hong Kong. You will lead CRM and clienteling initiatives to deepen loyalty and drive growth.

This role requires 8+ years in luxury retail or CRM, strong leadership, data analytics, and fluency in English and Cantonese. Mandarin is a plus; you will partner with Marketing, Sales and global teams to deliver personalised client experiences.

Qualifications

• 8+ years’ leadership experience in Luxury Retail, Client Development, CRM or Hospitality; strong store operations understanding; client-facing experience highly preferred
• Proven CRM / clienteling strategies that drove measurable revenue and engagement, ideally in fine jewellery or watches
• Proficient in CRM tools and analytics; able to turn data into clear recommendations and manage budget
• Strong people skills; able to influence store teams and senior stakeholders
• Excellent organisation across multiple stakeholders in a fast-paced boutique environment
• Familiarity with data privacy regulations is an advantage
• Fluent in English and Cantonese; Mandarin is a strong plus

Responsibilities

• Develop and execute a CRM and Client Development roadmap aligned with brand values and Hong Kong business objectives
• Lead the Central boutique client strategy to boost acquisition, retention and engagement, with deep understanding of local VIP and high jewellery clients
• Champion a culture of hospitality and personalisation across the store team
• Conduct customer segmentation and analysis to identify priority client groups and deliver personalised outreach
• Use CRM tools and analytics to optimise messaging and ROI across email, direct mail, loyalty and in-boutique activations
• Manage the Client Development budget and allocate resources for maximum impact
• Equip Client Advisors with actionable Client 360 insights and tools to build lasting relationships
• Partner with Marketing, Sales, Operations and regional / Global Retail teams for seamless execution
• Coach and mentor the in-store team on client experience rituals and high jewellery clienteling standards
• Set and track KPIs (acquisition, retention, lifetime value, reactivation) and report to senior management
• Stay ahead of luxury CRM trends, client activations and data privacy best practices

Skills

CRM strategy

Leadership

Data analytics

Budget management

Stakeholder influence

Customer segmentation

Job description

Power Asia Recruitment Limited is seeking an in-store CRM Manager for a globally renowned luxury jewellery maison in Central, Hong Kong. You will lead CRM and clienteling initiatives to deepen loyalty and drive growth.

This role requires 8+ years in luxury retail or CRM, strong leadership, data analytics, and fluency in English and Cantonese. Mandarin is a plus; you will partner with Marketing, Sales and global teams to deliver personalised client experiences.