Luxury Retail Excellence Lead — Client Experience

CHANEL; Hong Kong; On-site; HKD 700,000 - 900,000; Full time

Job summary

CHANEL in Hong Kong is seeking a Senior Manager – Retail Excellence to strengthen retail execution and enhance the client experience. The role involves elevating service standards, driving sales growth, and developing retail teams across key areas such as client engagement, performance, and people development.

The ideal candidate will have a strong understanding of retail dynamics, exceptional analytical skills, and the ability to lead diverse teams effectively. This is an opportunity to contribute to CHANEL's growth in the prestigious luxury sector.

Qualifications

• Strong understanding of retail dynamics and people, especially retail staff and markets.
• Exceptionally strategic with a passion for luxury retail.
• Energy, enthusiasm, and positivity required.

Responsibilities

• Elevate the in-boutique experience by ensuring flawless sales-floor execution.
• Drive a strong clienteling culture and support teams in building relationships.
• Work with boutique leadership to monitor performance and sales growth.
• Lead HR and People Experience initiatives for retail competencies.

Skills

Strong understanding of retail dynamics

Strong analytical skills

Exceptional strategic thinking

Multi-cultural sensitivity

Transformative leadership

Job description

CHANEL in Hong Kong is seeking a Senior Manager – Retail Excellence to strengthen retail execution and enhance the client experience. The role involves elevating service standards, driving sales growth, and developing retail teams across key areas such as client engagement, performance, and people development.

The ideal candidate will have a strong understanding of retail dynamics, exceptional analytical skills, and the ability to lead diverse teams effectively. This is an opportunity to contribute to CHANEL's growth in the prestigious luxury sector.