Luxury Client Experience Director - High Jewelry & Events

Tiffany & Co. of New York Limited; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

The Client Experience Manager at Tiffany & Co. of New York Limited will elevate the brand’s global luxury client strategy through world-class hospitality programs and high-touch experiences.

You will lead VIP events, HJ activations, and bespoke gifting initiatives, coordinating with regional teams to deliver consistent luxury across markets. This role requires strategic execution, financial discipline, and a passion for brand storytelling, with on-site support during key events and the expansion

Qualifications

• 10+ years of experience in luxury hospitality, client experience, event management, or brand marketing.
• Proven experience managing high-profile VIP events with exceptional attention to detail.
• Strong project management skills across multiple initiatives in a fast-paced global environment.
• Experience managing budgets, expenses, and financial reconciliations.
• Excellent interpersonal and communication skills.
• Willingness to travel domestically and internationally.

Responsibilities

• Develop and execute exclusive hospitality offerings for Blue Book events and High Jewelry activations.
• Coordinate VIP accommodations, fine dining, and bespoke cultural programming.
• Collaborate with regional teams to ensure brand-wide hospitality standards.
• Design and implement bespoke client gifts and client journey enhancements.
• Provide on-site support during key events and manage client relations.
• Grow clienteling strategies to support High Jewelry business.
• Collaborate with CRM analytics for client data strategy.
• Monitor budgets and ensure alignment with forecasts.
• Identify and cultivate new high jewelry clients through regional partnerships.

Skills

Luxury hospitality

Client experience

Event management

Budget management

Brand marketing

Travel willingness

Job description

The Client Experience Manager at Tiffany & Co. of New York Limited will elevate the brand’s global luxury client strategy through world-class hospitality programs and high-touch experiences.

You will lead VIP events, HJ activations, and bespoke gifting initiatives, coordinating with regional teams to deliver consistent luxury across markets. This role requires strategic execution, financial discipline, and a passion for brand storytelling, with on-site support during key events and the expansion