Global Desktop Support Engineer – Hedge Fund Tech

Balyasny Asset Management L.P.; Hong Kong; On-site; HKD 480,000 - 720,000; Full time

Job summary

Balyasny Asset Management L.P. is seeking a talented Desktop Support Engineer to provide global end-user support across offices, remote users and leadership.

The role requires at least five years of hedge fund experience, strong customer service, and a proactive problem-solver with broad technology expertise. The successful candidate will manage Office 365, Active Directory, Exchange Online, Citrix Cloud and VDI platforms, along with hardware—HP workstations, laptops, and Cisco UC systems—while

Qualifications

• Minimum 5 years desktop support experience at hedge fund or investment advisor.
• Exceptional customer service with strong written and oral communication skills.
• Strong drive and passion for technology and self-development.
• Strong problem-solving skills, high attention to detail and quick to learn both user and system environments.
• Ability to work independently and multi-task.

Responsibilities

• Provide global end-user and desktop support in a fast-paced environment (all offices, remote and executive leadership support).
• Office 365 applications and Windows 10 operating system support.
• Microsoft Active Directory and Office 365 Exchange Online management.
• Citrix Cloud/Microsoft Azure VDA/VDI platform management and support.
• HP Workstation, HP Thin Client, Lenovo laptop management and support.
• Cisco VoIP phones, Cisco Unified CM and Cisco Unity Connection Administration.
• Mobile device support (iOS, Android) via MDM platform.
• Video conferencing system support (Zoom, Neat, Poly).
• Support Market Data Applications (Bloomberg Anywhere/Terminal).
• Basic Network troubleshooting (DNS, DHCP, VPN/VDI).
• Logging and monitoring tickets via JIRA Service Desk.

Skills

5+ years desktop support

Hedge fund experience

Customer service

PowerShell

Remote/VDI support

Tools

Office 365

Windows 10

Active Directory

Citrix Cloud

Azure VDI

Cisco Unified Communications

Job description

Balyasny Asset Management L.P. is seeking a talented Desktop Support Engineer to provide global end-user support across offices, remote users and leadership.

The role requires at least five years of hedge fund experience, strong customer service, and a proactive problem-solver with broad technology expertise. The successful candidate will manage Office 365, Active Directory, Exchange Online, Citrix Cloud and VDI platforms, along with hardware—HP workstations, laptops, and Cisco UC systems—while