Full Time Customer Service Officer (Ang Mo Kio)

THE ALTERNATIVE STORY LEARNING CENTRE PTE. LTD.; Hong Kong; On-site; HKD 151,000 - 199,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Job summary

The Alternative Story Learning Centre Pte. Ltd. is seeking a Full-Time Frontline Executive to engage customers and provide administrative support to our students and teachers.

You will be the backbone of our centre operations, ensuring smooth day-to-day activities with a friendly, service-minded approach. You will work with a vibrant team, grow your skills, and have opportunities to progress to a supervisory role.

Qualifications

• Customer-oriented and communicative
• Meticulous and organised
• Proactive and self-motivated
• Able to work under pressure and time constraints
• Able to manage centre capacity of 100-200 students per day with a team of customer service officers
• Sharp and alert to customers' needs
• Driven to make progress and produce excellent work
• Collaborative and willing to go the extra mile
• Holding at least GCE O-Level qualifications or equivalent
• At least 1 year of experience in customer service and administration (not a requirement but a plus)

Responsibilities

• Engage customers and provide administrative support to our customers and teachers
• Be the backbone of centre operations with detail-oriented service
• Contribute to daily operations and customer satisfaction
• Assist in managing centre capacity of 100-200 students per day
• Collaborate with the team to ensure smooth operations

Skills

Customer-oriented

Meticulous

Proactive

Under pressure

Capacity management

Customer needs

Education

GCE O-Level qualifications or equivalent

Job description

Love interacting with people? Enjoy being organised and finding solutions with a smile? You could be one of us!

As a Full-Time Frontline Executive, you will have the opportunity to be an ambassador of The Alternative Story (T.A.S.). You will be in charge of engaging customers and providing administrative support to our customers and teachers. You will be the backbone of our centre operations where your traits of being detailed and service-oriented will enable you to excel in what you do.

You will work with vibrant people who value excellence and teamwork as much as you do. Here, your hard work will pay off and you will be given room to grow your skills and progress your career. Opportunities to progress to a supervisory role will be open to team members who are keen.

At the end of each day, you will feel fulfilled knowing that you have brought joy to our customers and helped to ensure the success of our day-to-day operations.

Required Qualifications

• Customer-oriented and communicative
• Meticulous and organised
• Proactive and self-motivated
• Able to work under pressure and time constraints
• Able to manage centre capacity of 100-200 studentsper day(total capacity of around 300), with a team of customer service officers
• Sharp and alert to customers' needs
• Driven to make progress and produce excellent work
• Collaborative and willing to go the extra mile
• Holding at least GCE O-Level qualifications or equivalent

Preferred Qualifications

• At least 1 year of experience in customer service and administration (not a requirement but a plus)

Other Details of the Role

• Attractive compensation and benefits package

Work Schedule

Monday - Sunday: Off
Tuesday: 10.45am to 7.45pm
Wednesday: 10.45am to 7.45pm
Thursday: 10.45am to 7.45pm
Friday: 11.00am - 8.00pm / 1.00pm - 10.00pm
Saturday: 11.45am - 6.30pm

Work location will be at

Ang Mo Kio Central (Djitsun Mall)

Commitment period of

1 year

About The Alternative Story

We are an English and Creative Writing Tuition Centre for Primary School children. Since 2008, our passion has been to make learning come alive in our classrooms. We seek to inspire in our students a proficiency and appreciation for the English language that sets them up for success in academics and in life.

We have grown from a small shophouse operation to our current employee strength of over 60 teachers and support staff. We are actively looking for like-minded individuals to join our team.

To find out more, you may visit our website at www.thealternativestory.com.