Customer Service & Administrative Officer

Fairchild Canadian Academy Limited; Hong Kong; On-site; HKD 156,000 - 246,000; Full time

Job summary

Fairchild Canadian Academy Limited is seeking an Administration Officer to support daily campus operations and student recruitment efforts in Hong Kong. You will handle inquiries in English and Chinese, assist with records, reports and general administrative tasks, and work closely with the Centre Manager.

A collaborative, detail-oriented team player is desirable. The role involves greeting visitors, supporting teachers, and managing mail and supplies, with work hours 5 or 5.5 days per week

Qualifications

• Genuine interest in and love of children.
• 2 years of work experience in customer service or sales (education sector preferred).
• Proficient in written and spoken English and Chinese, preferably Mandarin.
• Excellent communication and organizational skills.
• Good interpersonal skills, self-motivated and detail oriented.

Responsibilities

• Perform general campus administration duties for day-to-day operations.
• Assist in handling student recruitment activities such as applications, calls, inquiries by phone/email, and program promotion.
• Maintain record-keeping systems (attendance, incidents, parent reports, budgets) and prepare monthly reports.
• Greet and direct parents, caregivers, students and visitors in a positive manner consistent with our mission.
• Lend a hand to teachers during classroom time when needed.
• Sort and distribute incoming mail, arrange couriers, and manage stationery and equipment.

Skills

Customer service

Administration

Bilingual EN/CH (Mandarin)

Communication skills

Organizational skills

Job description

Customer Service & Administrative Officer

Perform general campus administration duties for day-to-day operations

Assist in handling student recruitment such as applications, making calls, answering inquiries by phone, email, or personal contact, and the promotion of programs

Assist the Centre Manager with record-keeping systems, for example, attendance, incidents, parent reports, budgets, etc.

Prepare monthly reports

Greet and direct parents, caregivers, students and visitors in a positive way in keeping with our mission and ethos that it is a happy place

Be ready to lend a hand to teachers during classroom time when necessary

Sort and distribute all incoming mail; arrange couriers; maintain supplies of stationery and equipment

Carry out any other duties as assigned from time to time by the Centre Manager

Hours of Work

5 or 5.5 days a week including Saturdays

Required and Preferred Qualifications and Experiences

Genuine interest in and love of children

At least 2 years of work experience in customer service or sales (education industry highly preferred)

Proficient in written and spoken English and Chinese, preferably including Mandarin

Excellent communication and organizational skills

Good interpersonal skills, self-motivated, customer oriental and attention to detail

A positive, collaborative team player with a caring and responsible approach to all major duties

What can I earn as an Administration Officer