Front Office & Guest Experience Lead | Luxury Hotel Ops

Sheraton; Hong Kong; On-site; HKD 400,000 - 640,000; Full time

Benefits offered by this job

Duty meal

Discretionary bonus

Birthday leave

Medical & dental plan

Wellness rewards programme

Comprehensive medical coverage

Medical & life insurance

Competitive salary

Job summary

Sheraton in Hong Kong is seeking an experienced hospitality professional to lead front office and hotel operations. The role involves day-to-day customer service, guest liaison, and overseeing serviced apartment services within a luxury hotel environment.

Ideal candidates bring extensive experience in hotel operations, a passion for meeting diverse guests, and a commitment to service excellence across a high-end property.

Qualifications

• 3 years' relevant experience in hospitality or customer service.
• 6 years hotel or club house operations experience.

Responsibilities

• Duty in-charge at Front Office and Hotel Operations.
• To assist in daily operation, handling customer’s enquires.
• Customer services of serviced apartments.
• Security duties included.

Job description

Sheraton in Hong Kong is seeking an experienced hospitality professional to lead front office and hotel operations. The role involves day-to-day customer service, guest liaison, and overseeing serviced apartment services within a luxury hotel environment.

Ideal candidates bring extensive experience in hotel operations, a passion for meeting diverse guests, and a commitment to service excellence across a high-end property.