Front Desk Duty Manager — Lead Guest Experience

The Charterhouse Causeway Bay; Hong Kong; On-site; HKD 201,000 - 268,000; Full time

Job summary

The Charterhouse Causeway Bay invites an experienced Front Office professional to take on a Shift Leader / Duty Manager role. You will oversee front office operations, ensure efficient guest services, and maintain high service standards at all times.

Ideal candidates have at least 3 years in a similar capacity, strong English and Chinese communication skills, and an outgoing leadership personality. Join us for a dynamic, guest-focused environment in Hong Kong, where you will respond to

Qualifications

• Minimum 3 years' experiences in similar capacity.
• Guest oriented and attentive to guests' needs.
• Good communications and leadership skills with outgoing personality.
• Good command in spoken and written English and Chinese.

Responsibilities

• Act as a shift leader of front desk and duty manager in overseeing the front office operations of the hotel.
• Provide and ensure efficient and quality front line guest services at all time.
• Respond and resolve guests’ enquiries and complaints.
• Handle all emergency situations in accordance with hotel policies and procedures.

Skills

Leadership

Guest service

Communication

Job description

The Charterhouse Causeway Bay invites an experienced Front Office professional to take on a Shift Leader / Duty Manager role. You will oversee front office operations, ensure efficient guest services, and maintain high service standards at all times.

Ideal candidates have at least 3 years in a similar capacity, strong English and Chinese communication skills, and an outgoing leadership personality. Join us for a dynamic, guest-focused environment in Hong Kong, where you will respond to