Assistant Front Office Manager — Guest Experience

Mandarin Oriental; Hong Kong; On-site; HKD 480,000 - 620,000; Full time

Benefits offered by this job

Learning & Development

Health & Colleague Wellness

Retirement Plans

MOstay

Job summary

Mandarin Oriental in Hong Kong is seeking an Assistant Front Office Manager for their Rooms Division. The ideal candidate will have over 5 years' experience in luxury hotels, possess excellent service-oriented skills, and be fluent in English and Chinese. Responsibilities include managing Front Office operations, ensuring high guest satisfaction, and leading a team.

This role requires a pleasant and motivational character with strong problem-solving abilities. Mandarin Oriental offers various benefits to support career growth and well-being, emphasizing a positive work culture.

Qualifications

• Minimum 5 years in luxury hotels, with 2 years in similar positions.
• Service-oriented and able to work in a fast-paced environment.
• Pleasant, friendly, and motivational character.

Responsibilities

• Manage smooth operation of the Front Office.
• Ensure a warm, efficient guest arrival and departure experience.
• Handle guest feedback promptly and professionally.
• Lead the guest recognition program execution.
• Supervise and coach the Front Office team.

Skills

Exceptional guest service

Fluent in English and Chinese

Problem-solving abilities

Team leadership

Job description

Mandarin Oriental in Hong Kong is seeking an Assistant Front Office Manager for their Rooms Division. The ideal candidate will have over 5 years' experience in luxury hotels, possess excellent service-oriented skills, and be fluent in English and Chinese. Responsibilities include managing Front Office operations, ensuring high guest satisfaction, and leading a team.

This role requires a pleasant and motivational character with strong problem-solving abilities. Mandarin Oriental offers various benefits to support career growth and well-being, emphasizing a positive work culture.