Duty Manager

Island Shangri-La, Hong Kong; Hong Kong; Presencial; HKD 335 000 - 357 000; Tempo integral

Resumo da oferta

Island Shangri-La, Hong Kong is seeking a Duty Manager for Front Office to lead guest check-ins and check-outs, and oversee service delivery in a luxury hotel setting.

The role requires strong leadership, at least 5 years in Front Office in sizable hotels with 3+ years in supervisory roles; proficiency in OPERA and MS Office; fluency in English, Cantonese and Putonghua, with a competitive monthly salary.

Qualificações

• At least 5 years in Front Office of sizable hotels, with 3 years in a supervisory role.
• Strong leadership, problem-solving, and organizational skills.
• Excellent command of English, Cantonese, and Putonghua.

Responsabilidades

• Ensure efficient guest check-in and check-out processes, delivering exceptional service at the Front Desk.
• Monitor occupancy levels and maintain guest history and preferences.
• Handle and resolve guest complaints in line with hotel standards.
• Plan and manage staff rosters for events and peak periods.
• Review guest feedback and implement improvements to service levels.
• Uphold Front Office standards and assist with special projects as required.

Conhecimentos

Front Office leadership

Staff supervision

OPERA System

Microsoft Office

Multilingual communication

Formação académica

Associate degree or Higher Diploma

Ferramentas

OPERA System

Microsoft Office

Descrição da oferta de emprego

About Us

Find Your Shangri-La in Shangri-La.

Headquartered in Hong Kong SAR, Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities. Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La Hotels & Resorts, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders.

An Elegant Sanctuary, soaring above the Urban Skyline: Rising to a commanding 56 floors,Island Shangri-La, Hong Kongprovides a peaceful escape in the very heart of Hong Kong. Sweeping views of the iconic skyline, the Peak or Victoria Harbour are a constant source of inspiration in the 544 rooms and suites, each brimming with graceful Asian-inspired décor.

Luxury 5-Star Hotel in Hong Kong | Island Shangri-La

About the Role

As a Duty Manager, you will be managing the key aspects of guest room operations toensurea smooth and personalized experience aligned with Shangri-La's service standards.

Key Responsibilities

• Ensure efficient guest check-ins and check-outs processes, delivering exceptional service at the Front Desk.
• Monitor occupancy levels and maintain accurate guest history and preferences.
• Handle and resolve guest complaints in accordance with Hotel standards.
• Plan and manage staff rosters to align with events and peak periods, ensuring adequate coverage for quality service.
• Review guest feedback across platforms and implement initiatives to enhance service levels.
• Uphold Front Office standards and procedures in line with brand guidelines, and perform other duties or special projects as assigned by Management.

About You

• At least 5 years of relevant experience in Front Office of sizable Hotels, including 3 years in a supervisory role.
• Solid knowledge in OPERA System and Microsoft Office applications.
• Strong leadership, problem-solving, interpersonal, and organizational skills.
• Excellent command of spoken English, Cantonese, and Putonghua.

## More Job Information

Salary

• 30000 - 32000 / MONTH

Job Function

• 餐飲 · 酒店 - 其他職位

Location

• 金鐘

Employment Term

• 全職

Employment Term

• 長期

Education

• 副學士或高級文憑