Front Desk & Guest Services Officer

JEN by Shangri-La; Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Job summary

JEN Hong Kong by Shangri-La is seeking a Front Office Officer to manage guest room operations and deliver a smooth, personalized experience aligned with Shangri-La’s service standards.

You will handle check-ins and check-outs, cashiering, and build lasting guest relationships to drive satisfaction and loyalty. The role emphasizes attentiveness and hospitality in a vibrant Sai Wan setting.

Qualifications

• Higher Diploma or above in Hospitality Management.
• At least 1 year of experience in Rooms Departments in sizable hotels.
• Excellent command of spoken English, Cantonese and Putonghua.

Responsibilities

• Ensure all guest interactions are handled with professionalism and warmth.
• Efficiently manage check-ins and check-outs, and cashiering functions.
• Build lasting relationships with guests to enhance satisfaction and loyalty.
• Perform any other duties as assigned by Management.

Skills

English

Cantonese

Putonghua

Education

Higher Diploma or above in Hospitality Management

Job description

JEN Hong Kong by Shangri-La is seeking a Front Office Officer to manage guest room operations and deliver a smooth, personalized experience aligned with Shangri-La’s service standards.

You will handle check-ins and check-outs, cashiering, and build lasting guest relationships to drive satisfaction and loyalty. The role emphasizes attentiveness and hospitality in a vibrant Sai Wan setting.