Reception & Guest Experience Specialist

Susquehanna International Group, LLP; Hong Kong; On-site; HKD 167,000 - 234,000; Full time

Job summary

Susquehanna International Group, LLP in Hong Kong is seeking a professional and customer-focused Receptionist to welcome guests and colleagues, provide friendly service, and support daily office operations in a dynamic global trading firm.

This junior role covers visitor management, meeting room handling, mail and office supplies, event support and ensuring a polished front desk experience in a fast-paced financial services environment.

Qualifications

• Previous experience in reception, aviation, hospitality, customer service or another client-facing environment is preferred.
• Experience working in an international or professional office environment would be beneficial.
• Strong spoken and written English is essential. Cantonese and/or Mandarin would be advantageous.
• A genuine customer-service mindset and a warm, professional manner.
• Proactive, willing and flexible, with the confidence to take initiative.
• Reliable and organised, with strong attention to detail.
• Comfortable managing several requests and adjusting priorities throughout the day.
• A collaborative approach and willingness to support the broader office team.
• Discretion and professionalism when interacting with visitors, candidates and employees.
• Confidence using standard Microsoft Office applications and learning new systems.

Responsibilities

• Guest and visitor management: Welcome guests, notify employees of arrivals, offer refreshments.
• Meeting room management: Ensure rooms are clean, organised and ready; monitor equipment.
• Office presentation: Maintain a clean reception and waiting area; support office presentation standards.
• Mail, courier and office support: Receive mail, coordinate courier services, manage supplies.
• Events and additional support: Support office events and coverage at offsite events.

Job description

Susquehanna International Group, LLP in Hong Kong is seeking a professional and customer-focused Receptionist to welcome guests and colleagues, provide friendly service, and support daily office operations in a dynamic global trading firm.

This junior role covers visitor management, meeting room handling, mail and office supplies, event support and ensuring a polished front desk experience in a fast-paced financial services environment.