Floor manager

Wmanagement; Hong Kong; On-site; HKD 502,000 - 670,000; Full time

Job summary

Wmanagement is seeking an experienced Floor Manager for our Causeway Bay location. This role leads store operations, drives new business initiatives, and guides a high-performing sales team to grow revenue and expand the customer base.

You will report to senior management and shape the store's commercial direction in Hong Kong. The ideal candidate has 3+ years in sales or store management, strong leadership, and expertise in sales strategies, CRM, and P&L awareness.

Qualifications

• 3+ years in sales management or retail store management in a fast-paced environment.
• Proven success in driving new business development and revenue growth.
• Strong leadership and team development abilities.
• Excellent sales acumen with CRM and closing skills.
• Fluent English and Cantonese; Mandarin is a plus.

Responsibilities

• Lead and manage daily store operations, ensuring smooth functioning of all systems and processes
• Drive new business development and revenue growth through strategic sales initiatives and customer acquisition campaigns
• Recruit, train, motivate and supervise a high-performing sales team to achieve and exceed targets
• Develop and implement sales strategies aligned with company objectives and market opportunities
• Build and maintain strong relationships with key customers and stakeholders to support business expansion
• Monitor sales performance, analyse metrics and provide regular reporting to senior management
• Manage inventory, stock levels and operational budgets to optimise profitability
• Ensure compliance with company policies, procedures and relevant regulations
• Identify market opportunities and develop targeted approaches to penetrate new customer segments
• Represent the company professionally and uphold brand values in all customer and stakeholder interactions

Skills

Sales management

Leadership

Forecasting

CRM experience

Languages: English Cantonese

POS systems

Targeted selling

Tools

POS systems

Sales management software

CRM tools

Job description

About the role
We are seeking an experienced Floor Manager to join our team in the Causeway Bay . In this pivotal role, you will be responsible for leading store operations, driving new business development initiatives, and managing a high-performing sales team. This position is fundamental to our growth strategy, as you will be instrumental in expanding our customer base, increasing revenue, and establishing our brand presence in this key market. You will report directly to senior management and have the autonomy to shape the commercial direction of the store whilst maintaining alignment with broader organisational objectives.

Key responsibilities

• Lead and manage daily store operations, ensuring smooth functioning of all systems and processes
• Drive new business development and revenue growth through strategic sales initiatives and customer acquisition campaigns
• Recruit, train, motivate and supervise a high-performing sales team to achieve and exceed targets
• Develop and implement sales strategies aligned with company objectives and market opportunities
• Build and maintain strong relationships with key customers and stakeholders to support business expansion
• Monitor sales performance, analyse metrics and provide regular reporting to senior management
• Manage inventory, stock levels and operational budgets to optimise profitability
• Ensure compliance with company policies, procedures and relevant regulations
• Identify market opportunities and develop targeted approaches to penetrate new customer segments
• Represent the company professionally and uphold brand values in all customer and stakeholder interactions

What we're looking for

• Proven track record of 3+ years in sales management or retail store management within a fast-paced commercial environment
• Demonstrated success in driving new business development and revenue growth
• Strong leadership and team management experience, with the ability to motivate and develop staff
• Excellent sales acumen with proficiency in sales techniques, customer relationship management and closing deals
• Solid understanding of retail operations, inventory management and P&L responsibility
• Proficiency in data analysis and sales forecasting to inform strategic decision-making
• Strong communication and interpersonal skills, capable of engaging effectively with diverse stakeholders
• Ability to work independently whilst thriving in a collaborative team environment
• Fluency in English and Cantonese (Mandarin advantageous) to engage with local and international customers
• Familiarity with point-of-sale systems and sales management software
• Demonstrated adaptability and resilience in achieving targets under pressure