Financial Services CS Officer - Front-to-Back Office

Ping An Securities (Hong Kong) Holdings Company Limited; Hong Kong; Presencial; HKD 220.000 - 420.000; Jornada completa

Descripción de la vacante

Ping An Securities (Hong Kong) Holdings Company Limited is seeking a service-oriented professional to support Account Opening & Compliance, KYC/AML and fund settlement in Hong Kong. You will ensure accurate processing for individuals, corporates and institutions.

The role requires strong communication skills, meticulous documentation (FATCA/CRS), and collaboration with Dealing, Settlement, Compliance and Risk teams to maintain front-to-back processing excellence.

Formación

• Degree holder with at least 2 years of customer service experience in financial institutions.
• Holder of Representative License of RA 1 with SFC is highly preferred.
• Customer-oriented, proactive, self-initiated, detailed oriented and a good team player.
• Strong communication and presentation skills and able to work under pressure.
• Proficient in MS Office, particularly Excel and Chinese Word Processing.
• Fluent in English & Chinese (Cantonese and Putonghua).
• Candidate with more experience will be considered as Senior Officer.

Responsabilidades

• Provide high-quality customer service to clients via phone and email related to equities trading and system operations.
• Assist clients with IPO subscriptions, margin account inquiries, and corporate actions.
• Process account opening applications for individuals, corporate and institutional clients with KYC/AML due diligence.
• Manage account opening and periodic reviews for special accounts, enforcing internal policies.
• Collect and verify FATCA/CRS self-certifications ensuring formatting requirements are met.
• Process fund deposits/withdrawals, monitor status, and resolve transfer discrepancies.
• Log client complaints and disputes per SFC Code of Conduct and escalate as needed.
• Liaise with Dealing, Settlement, Compliance and Risk Management to ensure seamless front-to-back operations.

Conocimientos

Customer service

SFC RA 1 License

MS Office

English & Chinese

Team player

Educación

Bachelor's degree

Herramientas

MS Excel

Chinese Word Processing

Descripción del empleo

Ping An Securities (Hong Kong) Holdings Company Limited is seeking a service-oriented professional to support Account Opening & Compliance, KYC/AML and fund settlement in Hong Kong. You will ensure accurate processing for individuals, corporates and institutions.

The role requires strong communication skills, meticulous documentation (FATCA/CRS), and collaboration with Dealing, Settlement, Compliance and Risk teams to maintain front-to-back processing excellence.