Customer Service Officer

Ping An Securities (Hong Kong) Holdings Company Limited; Hong Kong; Presencial; HKD 220 000 - 420 000; Tempo integral

Resumo da oferta

Ping An Securities (Hong Kong) Holdings Company Limited is seeking a service-oriented professional to support Account Opening & Compliance, KYC/AML and fund settlement in Hong Kong. You will ensure accurate processing for individuals, corporates and institutions.

The role requires strong communication skills, meticulous documentation (FATCA/CRS), and collaboration with Dealing, Settlement, Compliance and Risk teams to maintain front-to-back processing excellence.

Qualificações

• Degree holder with at least 2 years of customer service experience in financial institutions.
• Holder of Representative License of RA 1 with SFC is highly preferred.
• Customer-oriented, proactive, self-initiated, detailed oriented and a good team player.
• Strong communication and presentation skills and able to work under pressure.
• Proficient in MS Office, particularly Excel and Chinese Word Processing.
• Fluent in English & Chinese (Cantonese and Putonghua).
• Candidate with more experience will be considered as Senior Officer.

Responsabilidades

• Provide high-quality customer service to clients via phone and email related to equities trading and system operations.
• Assist clients with IPO subscriptions, margin account inquiries, and corporate actions.
• Process account opening applications for individuals, corporate and institutional clients with KYC/AML due diligence.
• Manage account opening and periodic reviews for special accounts, enforcing internal policies.
• Collect and verify FATCA/CRS self-certifications ensuring formatting requirements are met.
• Process fund deposits/withdrawals, monitor status, and resolve transfer discrepancies.
• Log client complaints and disputes per SFC Code of Conduct and escalate as needed.
• Liaise with Dealing, Settlement, Compliance and Risk Management to ensure seamless front-to-back operations.

Conhecimentos

Customer service

SFC RA 1 License

MS Office

English & Chinese

Team player

Formação académica

Bachelor's degree

Ferramentas

MS Excel

Chinese Word Processing

Descrição da oferta de emprego

Provide high-quality customer service to clients via phone hotline, email, handling inquiries related to Hong Kong, US, and global equities trading and system operations

Assist clients with Initial Public Offering (IPO) subscriptions, margin account inquiries, and various corporate actions (e.g., rights issues, dividends, etc)

Account Opening & Compliance (KYC / AML)

Process account opening applications for individual, corporate clients, institutional clients strictly adhering to Know Your Customer (KYC) and Anti-Money Laundering (AML) due diligence procedures

Manage the account opening and periodic review processes for special accounts, strictly enforcing internal policies

Collect and verify clients' documentation, including FATCA (Form W-8BEN) and Common Reporting Standard (CRS) self-certifications, ensuring all language and formatting requirements are strictly met

Fund Settlement & Cross-Departmental Collaboration

Process and verify clients' fund deposit and withdrawal instructions, follow up on fund status, and resolve any transfer discrepancies

Properly handle and log client complaints and dispute cases, strictly complying with the SFC Code of Conduct and escalating to the supervisor in a timely manner

Liaise closely with the Dealing, Settlement, Compliance, and Risk Management departments to ensure seamless front-to-back office operations

About you:

Degree Holder with at least 2 years of customer service experience in financial institutions

Holder of Representative License of RA 1 with SFC is highly preferred

Customer-oriented, proactive, self-initiated, detailed oriented and a good team player

Strong communication and presentation skills and able to work under pressure

Proficient in MS Office, particularly using Excel and Chinese Word Processing

Fluent in English & Chinese (both Cantonese and Putonghua)

Candidate with more experience will be considered as Senior Officer

We offer attractive remuneration package and fringe benefits to the right candidate.

All applications will be treated in the strict confidence and personal data collected will be used for recruitment purpose only.