Customer Services Officer, Client Onboarding

First Shanghai Investments Ltd; Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Benefits offered by this job

5 days work

Year-end bonus

Discretionary bonus

Medical & life insurance

Job summary

First Shanghai Securities Limited is seeking a Customer Services Officer, Client Onboarding to drive compliant client onboarding. You will perform CDD/KYC, review AML controls, and support account opening from a regulatory perspective.

Qualifications include a finance-related degree, 3+ years in an SFC-licensed firm, and strong English/Chinese; immediate availability is a plus. The role offers 5-day work, year-end bonus, discretionary bonus, and medical & life insurance.

Qualifications

• Diploma/Degree in Finance or related subjects.
• At least 3 years of experience in SFC-licensed firms.
• Strong knowledge of KYC, onboarding, AML/CTF.
• Familiar with various client types: individuals, corporates, trusts, institutions.
• Fluent Chinese and English; Mandarin is essential.
• Immediate availability is a plus.

Responsibilities

• Conduct comprehensive CDD and KYC for various accounts.
• Perform periodic reviews of CDD, KYC and AML.
• Review AML/KYC documentation including FATCA/CRS.
• Assist Sales Team on account opening from compliance perspective.
• Handle due diligence questionnaires and documentation.
• Collaborate with front and back office to improve onboarding automation.
• Maintain client data in the system and update records.
• Ensure policies and procedures comply with AML and regulatory requirements.
• Work on ad-hoc projects with other units.

Skills

KYC regulations

Client onboarding

AML/CTF knowledge

Communication skills

Project management

Education

Finance/Business degree

Job description

Customer Services Officer, Client Onboarding

Our subsidiary First Shanghai Securities Limited is looking for highly driven individuals who are motivated to grow and excel with the company.

Job Responsibilities:

Conduct comprehensive CDD and KYC for individual accounts, corporate accounts, trust accounts, institutional accounts, etc

Conduct periodic review on CDD, KYC & AML

Review AML/KYC documentation requirements for different investor types, including AML risk assessments, documentation checks, name screening, FATCA and CRS-related (PEP/Sanctions/Fraud alerts), ongoing periodic review and account setup updates

Assist Sales Team to handle account opening related matters from compliance perspective (including FATCA, CRS, QI, HKIDR, etc.)

Handle due diligence requirements, questionnaires and documentation raised by counterparties

Work closely with front & back office teams to improve and optimize existing account opening management (including account opening, due diligence, etc.) automation related projects

Responsible for client’s data management and record update, timely review, maintenance and update of customer data in system

Maintain and timely update relevant policies and procedures related to client on-boarding and account review to ensure comply with relevant AML policies and legal and regulatory requirements

Work closely with other business units on ad-hoc projects

Job Requirements:

Diploma/Degree holder in Finance, Business Administration or related subjects

At least3 yearsor above relevant experience in SFClicensed corporation e.g. securities company is an advantage

Strong knowledge of regulations related to KYC, client onboarding and due diligence, including AML and CTF.

Familiar with the account opening requirements for various types of clients, including individuals, corporate, trusts, institutions, etc.

Responsible, able to work under pressure and independently and meet tight deadlines

Strong interpersonal and communication skills, self-motivated, excellent problem solving ability and project management skills

Good command of Chinese and English, fluent in Mandarin is essential

Immediate available will be an advantage

We offer an attractive package including 5 days work, Year-end bonus, discretionary bonus, medical & life insurance to the right candidate.