Field Engineer

Don Nelson Recruitment Limited; Hong Kong; On-site; HKD 134,000 - 268,000; Full time

Job summary

Don Nelson Recruitment Limited is seeking a hands-on IT Infrastructure Technician to maintain servers, storage, and data centre facilities. You will provide on-site support at customer premises and data centres, assist senior engineers, and help with troubleshooting and configuration tasks.

You will participate in disaster recovery exercises, backups, and patching, while also handling cabling, installations, relocations, and deployment projects. Fluency in Cantonese and English is required.

Qualifications

• Diploma or Higher Diploma in Computer Science, Information Technology, or a related discipline.
• 1-4 years of experience in IT infrastructure, technical support, or field services environments.
• Basic understanding of server, storage, data centre, networking, and telecommunications technologies.
• Willingness to learn and develop expertise in large-scale enterprise and multi-data-centre environments.
• Strong troubleshooting and problem-solving skills.
• Team-oriented mindset with a proactive attitude.
• Good communication skills in Cantonese and English.
• Willingness to perform on-site support and non-office-hour duties when required.

Responsibilities

• Perform preventive and corrective maintenance for servers, storage platforms, tape libraries, workstations, telecommunications equipment, and data centre facilities.
• Provide on-site technical support at customer premises and data centre locations.
• Assist senior engineers in delivering infrastructure operations, maintenance activities, and service requests.
• Support troubleshooting, diagnosis, and resolution of hardware and infrastructure-related incidents.
• Execute system configuration tasks and maintain accurate infrastructure records.
• Participate in disaster recovery exercises, backup restoration testing, and system patching activities.
• Assist with cabling, equipment installation, relocation, and infrastructure deployment projects.
• Ensure all maintenance and support activities are completed according to operational procedures and service standards.
• Support after-hours maintenance and emergency activities when required.

Skills

Troubleshooting

Team collaboration

Communication

Willingness to learn

Education

Diploma or higher in CS/IT

Tools

Server hardware

Networking basics

Data centre equipment

Job description

Perform preventive and corrective maintenance for servers, storage platforms, tape libraries, workstations, telecommunications equipment, and data centre facilities.

Provide on-site technical support at customer premises and data centre locations.

Assist senior engineers in delivering infrastructure operations, maintenance activities, and service requests.

Support troubleshooting, diagnosis, and resolution of hardware and infrastructure-related incidents.

Execute system configuration tasks and maintain accurate infrastructure records.

Participate in disaster recovery exercises, backup restoration testing, and system patching activities.

Assist with cabling, equipment installation, relocation, and infrastructure deployment projects.

Ensure all maintenance and support activities are completed according to operational procedures and service standards.

Support after-hours maintenance and emergency activities when required.

Requirements

Diploma or Higher Diploma in Computer Science, Information Technology, or a related discipline.

1-4 years of experience in IT infrastructure, technical support, or field services environments.

Basic understanding of server, storage, data centre, networking, and telecommunications technologies.

Willingness to learn and develop expertise in large-scale enterprise and multi-data-centre environments.

Strong troubleshooting and problem-solving skills.

Team-oriented mindset with a proactive attitude.

Good communication skills in Cantonese and English.

Willingness to perform on-site support and non-office-hour duties when required.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Hong Kong?
• What's your expected monthly basic salary?
• Which of the following languages are you fluent in?