Field Engineer

ASK IT Limited; Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Job summary

ASK IT Limited is seeking an IT Field Technician to perform maintenance across servers, storage, tape libraries, and data centre infrastructure at client sites in Hong Kong. The role involves following senior engineer instructions and providing operational support tailored to customer needs.

You will assist with incident troubleshooting and configuration management, and support tasks like patching, DR drills, and backup recovery. Some onsite work after hours may be required.

Qualifications

• Diploma / Higher Diploma in Computer Science, IT or related discipline.
• 1–4 years of relevant IT experience.
• Willing to learn from a multi-DC strategic enterprise system.
• Good team player.
• Excellent communication in Cantonese and English.
• Permanent Hong Kong Resident is preferred; salary in CV requested.

Responsibilities

• Field maintenance for server, storage, tape library, workstation hardware, telecom, cabling and data centre facilities.
• Operation support based on senior engineer instructions and customer need.
• Assist in incident troubleshooting and configuration management for equipment.
• Support infrastructure tasks such as patching, DR drills, and backup recovery.
• Onsite work during non-office hours when required.

Skills

Communication skills

Team player

Willingness to learn

Education

Diploma / Higher Diploma in Computer Science / IT

Job description

Work on field maintenance work for server, storage, tape library, workstation hardware, telecom, cabling and data centre facilities at data centres and customer offices

Operation support based on senior engineer instructions and customer need

Assist in incident troubleshooting and configuration management for equipment

Support infrastructure work such as patching, DR drill, backup recovery

Onsite working during non-office hours when required

Requirements

• Diploma / Higher Diploma holder in Computer Science, IT or related discipline
• 1-4 years relevant IT experience
• Willing to learn from a multi-DC strategic enterprise system
• Good team player
• Must possess excellent communication skills in Cantonese and English
• ***Permanent Hong Kong Resident is preferred. Expected Salary in CV is needed for consideration***