Expert Advisor (Men's Universe)

Louis Vuitton Hong Kong Limited; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Job summary

Louis Vuitton Hong Kong Limited is seeking an Expert Advisor for the Men's Universe to act as an ambassador for the brand in-store. You will deliver exceptional client experiences, recruit and nurture clients, and provide expert guidance on the Men's Universe category.

You will collaborate with team members, demonstrate leadership in clienteling, and contribute to sales and brand positioning. The role emphasizes deep product knowledge, a passion for craftsmanship, and the ability to translate

Qualifications

• Appreciation for the Louis Vuitton brand story, heritage and craftsmanship
• Knowledge and sales expertise within the field of Men's Category
• Highest standard in delivering exceptional client services
• Demonstrate curiosity and willingness to continuously learn about Men's Universe
• Strong interpersonal skills and teamwork
• Professional attitude with commercial mindset and ownership mindset
• Entrepreneurial, agile mindset with curiosity and empathy
• Fluent in English (spoken and written); Cantonese/Mandarin preferred

Responsibilities

• Be an Exceptional Client Advisor: achieve individual and team sales for Men's Universe, welcome clients and deliver memorable experiences
• Provide expertise on product category, support colleagues with detailed information
• Be a strong style advisor, assess client style and tailor recommendations
• Collaborate as a team, contribute to store objectives
• Master storytelling about Louis Vuitton and Men's Universe
• Respect company policies and best practices
• Promote and show ownership for the category
• Be an ambassador for the Men's Universe and develop local Clients
• Interact with Visual Merchandising to ensure category display
• Partner with Store Manager, Merchandising and In-Store Trainers to develop selling skills

Skills

Men's category sales

Clienteling

Brand storytelling

English fluency

Cantonese/Mandarin preferred

Job description

As an Expert Advisor in Men's Universe, you will be an ambassador of the Brand, with a special focus in the Men's Universe . You will ensure that every Client is treated according to the Louis Vuitton promise. You will also strive to discover your Clients and their every need, telling our brand stories and sharing about Vuitton's exceptional craftsmanship.

You will be the voice of your category for clients and the team in the store. Day to day, you proactively reach out to your clients in order to achieve individual and team goals, and helping to the Men's Universe business, presence and brand positioning.

JOB DUTIES & RESPONSIBILITIES

Be an Exceptional Client Advisor

Achieve individual and team objectives and be accountable for the sales results of the Men's Universe for your store

Welcome every Client and deliver exceptional, memorable moments. Set the example by offering "industry best" experiences

Closely follow existing Clients, proactively recruit new Clients, leveraging the different clienteling tools to engage and build long-term Client relationship

Provide expertise and comprehensive advice on your product category to Clients (whether style related or technical), supporting team members when they have Clients requiring more detailed information.

Be a strong style advisor for your Client, assessing and adapting to the Client’s style to match your product recommendations

Perform as a team-player, participate in all activities contributing to the overall objectives of the store

Be a master storyteller about the Louis Vuitton brand and our Men's Universe products

Respect all company policies, procedures and best practices

Promote and Show Ownership for the Category

Be an ambassador and role model for the Men's Universe , demonstrating an active genuine passion and strong enthusiasm

Master a deep knowledge of your product category and be able to deal with the most demanding Client situations

Demonstrate leadership in terms of clienteling: know and develop Clients for the category with a focus on local Clients

Nurture a thorough knowledge of the competition

Act as a proactive force for the Team Manager in developing the business and be a key contributor for sales

Interact with the Visual Merchandiser to make sure your category is well displayed

Support the Store Team on the Category

Be a partner to the Team Manager in charge of your category; provide them with feedback, e.g. product performance

Carefully collate client preferences, local market and competitors trends to advise our regional Merchandising team in upcoming buy-decisions

Be a point of reference on your category in store, sharing passion for the product and inspiring others

Be a partner to our In-Store Trainers and Stylists in developing selling skills, product knowledge and styling tips to store peers

PROFILE

Appreciation for the Louis Vuitton brand story, heritage and craftsmanship

Knowledge and sales expertise within the field of Men's Category

Highest standard in delivering exceptional client services

Demonstrate curiosity, strives for continuous learning and enjoys imparting knowledge about Men's Universe

Strong interpersonal skills, enjoys collaboration and a team player

Professional attitude with commercial mindset, and willing to take responsibility and ownership

Entrepreneurial, agile individual who has a strong sense of curiosity and empathy

Fluent in English (spoken and written). Proficiency in Cantonese and/or Mandarin preferred

We offer attractive remuneration and career prospect to the right candidate. Excellent training and career opportunities will be provided.

Unlock job insights

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Hong Kong?
• What's your expected monthly basic salary?

Luxury & Designer Goods Retail 101-1,000 employees

"MAKE YOUR CAREER A BEAUTIFUL JOURNEY"

For more than 150 years, men and women at Louis Vuitton have shared the same spirit of excellence and passion, reaffirming their expertise every day, the world over. With us, every career is a journey, filled with excitement and challenge, desire and daring. There is no better way to reveal your potential. Explore, Develop, Innovate, Create... Every journey is unique. Today, Louis Vuitton invites you to discover your own.

"MAKE YOUR CAREER A BEAUTIFUL JOURNEY"

For more than 150 years, men and women at Louis Vuitton have shared the same spirit of excellence and passion, reaffirming their expertise every day, the world over. With us, every career is a journey, filled with excitement and challenge, desire and daring. There is no better way to reveal your potential. Explore, Develop, Innovate, Create... Every journey is unique. Today, Louis Vuitton invites you to discover your own.