Assistant Manager - Quality

Louis Vuitton; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

Louis Vuitton in Hong Kong seeks a Product Quality Improvement professional to coordinate quality cases, stock alerts, and collaborations with Central Quality Team and Store networks. You will drive quality actions, validate returns, and promote sellable stock through cross-functional support and workshops.

The role requires at least 5 years in quality/after-sales, strong English, Cantonese and Mandarin, and willingness to travel.

Qualifications

• Minimum 5 years' experience in quality & after sales
• Experience in retail is a huge advantage
• Fluent in English, Cantonese and Mandarin
• Bachelor’s degree holder
• Willing to travel abroad independently
• Strong communication & interpersonal skills

Responsibilities

• Build store autonomy in handling quality cases to ensure coherent reply / service to customers
• Manage stock quality alerts to ensure sellable stocks delivered promptly
• Consolidate repair info for quality improvement and share with Repair team for product actions
• Develop store quality knowledge for high autonomy and better client returns
• Perform tasks and support operations during team members’ leave and ad hoc projects

Skills

English

Cantonese

Mandarin

Client orientation

Communication skills

Interpersonal skills

Organized

Detail oriented

Willing to travel

Education

Bachelor's degree

Tools

PowerPoint

Word

Excel

Job description

• Build store autonomy in handling quality cases to have coherent reply / service to customers
• Manage stock quality alerts to ensure sellable stocks delivery to store promptly
• Make consistent good decision on quality issues, analysis and give suggestions regularly to Central Quality Team for product quality improvements.

Profile

Product Quality Improvement

• Make effective arrangement for quality alert or stock control in coordination with Central, stores, Supplied Chain & Logistic teams to repair and return stocks to sellable efficiently.
• Analysis and follow up KPI. Validate defective returns and make arrangement to put them back to sellable stocks, VAP if applicable.
• Consolidate repair info for quality improvement and to share with Repair team product corrective actions / modifications updates.
• Manage using test for product improvement through using experience under valid controlled condition or environment.
• Verify authenticity with craftsmen or Central teams if needed to ensure our service done only for our genuine products.

Store Supports

• Develop store quality knowledge for high autonomy / reactivity to client returns.
• Follow up special quality cases with stores together with Client Care Service & Client Service teams to provide the best solution to Clients. Make proper decision and manage by exceptional for important and sensitive cases.
• Develop and deliver workshops to boost the confidence and interest of store teams to maximize selling opportunity, working with Store Training & Merchandising teams.

Other duties

• Perform tasks and support operation during team members’ leave, carry out departmental administrative jobs and ad hoc assignment / projects.

Additional information

• Bachelor’s degree holder
• Minimum 5 years' experience with quality & after sales experiences
• Experience in retail would be a huge advantage
• Fluent in English, Cantonese and Mandarin
• Computer literacy in PowerPoint, Word, Excel
• Logic thinking & Sound judgment
• Customer oriented & Commercial mindset
• Communication & interpersonal skills
• Organized and detail oriented
• Willing & capable to travel abroad independently

Founded in Paris in 1854, Louis Vuitton perpetuates the ambitious vision of its namesake. From his origins as a master trunk maker, manufacturing boxes used to pack both everyday objects as well as voluminous wardrobes, Louis Vuitton and his successors introduced numerous innovations including the advent of the flat-top trunk, lightweight canvas, signature patterns, and the tumbler lock. Today, Louis Vuitton’s legacy is expressed through its rigorous spirit of innovation, the boldness of its creations and an uncompromising demand for excellence.