Executive, Service Development (Digital Solutions)

kone; Hong Kong; On-site; HKD 300,000 - 550,000; Full time

Job summary

KONE in Hong Kong is seeking a proactive Digital Solutions Sales professional to build and manage a structured pipeline for IoT-based services and digital solutions. You will drive end-to-end sales from lead generation to closure, engaging stakeholders across operations and management to align digital offerings with business outcomes such as uptime and ESG.

You will identify new opportunities within existing maintenance contracts, craft tailored proposals, and collaborate with technical teams to

Qualifications

• Degree holder in Business, Science, Engineering, or related discipline.
• 2–3 years of experience in digital solution sales / digital or technology-related products.
• Experience in property, E&M, FM, or technical services industry is an advantage.
• Strong consultative selling and solution-based approach.
• Ability to understand customer requirements and propose appropriate digital solutions.
• Good business acumen with focus on recurring revenue and customer lifecycle value.
• Strong communication, presentation, and negotiation skills.
• Self-driven, target-oriented with strong ownership mindset.
• Familiar with CRM tools and sales funnel management.

Responsibilities

• Develop and manage a structured pipeline for digital solutions (IoT-based services, predictive maintenance, digital solutions).
• Identify new business opportunities and expand adoption within existing maintenance contracts.
• Drive end-to-end sales cycle from lead generation, solution positioning, proposal, negotiation, closure.
• Engage customers at operational and management levels, understanding painpoints and digital readiness.
• Position digital solutions based on business outcomes (uptime, efficiency, tenant experience, ESG).
• Translate technical capabilities into clear commercial value propositions.
• Build and maintain relationships with property owners, property managers, and facility management teams.
• Identify upselling and cross-selling opportunities within existing accounts.
• Support contract renewal strategy with strong digital attachments.
• Prepare tailored proposals incorporating digital solutions and lifecycle value.
• Conduct customer presentations, solution demonstrations, and business case discussions.
• Collaborate with technical and operational teams to ensure solution feasibility.

Skills

Digital solution sales

Consultative selling

Customer lifecycle value

Communication & negotiation

Education

Bachelor's degree in Business/Science/Engineering

Tools

CRM tools

Job description

You will be responsible for/ to:

• Develop and manage a structured pipeline for digital solutions (IoT-based services,predictive maintenance, digital solutions)
• Identify new business opportunities and expand adoption within existing maintenance contracts
• Drive end-to-end sales cycle from lead generation, solution positioning, proposal, negotiation, closure
• Engage customers at both operational and management levels, understanding painpoints and digital readiness
• Position digital solutions based on business outcomes (uptime, efficiency, tenantexperience, ESG)
• Translate technical capabilities into clear commercial value propositions
• Build and maintain strong relationships with property owners, property managers, andfacility management teams
• Identify upselling and cross-selling opportunities within existing accounts
• Support contract renewal strategy with strong digital attachments
• Prepare tailored proposals incorporating digital solutions and lifecycle value
• Conduct customer presentations, solution demonstrations, and business case discussions
• Collaborate with technical and operational teams to ensure solution feasibility

We expect you would have/ be:

• Degree holder in Business, Science, Engineering, or related discipline
• 2 - 3 years of experience in digital solution sales / digital or technology-relatedproducts
• Experience in property, E&M, FM, or technical services industry is an advantage
• Strong consultative selling and solution-based approach
• Ability to understand customer requirements and propose appropriate digital solutions
• Good business acumen with focus on recurring revenue and customer lifecycle value
• Strong communication, presentation, and negotiation skills
• Self-driven, target-oriented with strong ownership mindset
• Familiar with CRM tools and sales funnel management

  At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

  Read more on https://kone.com/global/en/careers.html