Business Solutions Executive

DKSH; Hong Kong; On-site; HKD 420,000 - 620,000; Full time

Job summary

DKSH is seeking a data & analytics specialist to optimize master data, manage CRM systems, and develop dashboards that support business decisions across our regional teams. You will collaborate with IT, finance, and operations to ensure data governance, implement process improvements, and contribute to a Data Lake initiative with regional teams.

Join DKSH to influence data quality and reporting in a dynamic, cross-functional environment where your work directly enables better insights and

Qualifications

• Proficiency in SQL, Power BI, and Power Automate.
• Strong analytical and problem-solving skills.
• Good communication and interpersonal skills.
• Experience with CRM systems and data governance.
• Experience with RPA is a plus.
• Experience handling client inquiries and delivering service.

Responsibilities

• Perform data cleansing and ensure the accuracy of master data.
• Manage and maintain CRM systems.
• Develop and maintain dashboards to support business decision-making.
• Maintain and automate reports and respond to user tickets with effective solutions.
• Handle internal and external client inquiries efficiently.
• Facilitate communication between local IT, regional teams, and clients.
• Collaborate with cross-functional teams to implement process improvements.
• Ensure compliance with data governance and security policies.
• Participate in developing and maintaining a Data Lake with regional teams.

Skills

SQL

Power BI

Power Automate

CRM systems

Analytical thinking

Communication

Tools

CRM systems

Data governance

Job description

About DKSH

DKSH's purpose is to enrich people's lives. For over 160 years, we have been marketing, selling, and distributing high-quality products and brands for multinational and Fortune 500 companies. Through our Business Units Consumer Goods, Healthcare, Performance Materials, and Technology, we deliver sustainable growth for our partners. We contribute to improving the quality of life for our employees and people in the local communities in which we operate. Headquartered in Switzerland, DKSH is publicly listed and operates in 35 markets across Asia Pacific, Europe, and North America. We employ over 26,800 specialists and produced net sales of CHF 11.1 billion in 2025.

General Responsibilities

• Perform data cleansing and ensure the accuracy of master data
• Manage and maintain CRM systems
• Develop and maintain dashboards to support business decision-making
• Maintain and automate reports to ensure timely and accurate deliveryRespond to user tickets and provide effective solutions
• Handle internal and external client inquiries efficiently
• Facilitate communication between local IT, regional teams, and clients
• Collaborate with cross-functional teams to identify and implement process improvements
• Ensure compliance with data governance and security policies
• Participate in the development and maintenance of a Data Lake with regional teams

Job Requirements

• Proficiency in SQL, Power BI, and Power Automate
• Strong analytical and problem-solving skills
• Good communication and interpersonal skills
• Experience with CRM systems and data governance
• Experience with Robotic Process Automation (RPA) is a plus
• Experience in handling client inquiries and providing exceptional customer service
• Previous experience in a similar role within a business solutions team

See What You Can Do!

At DKSH, we offer you breadth that accelerates growth, trust that lets you lead, and purpose that connects your work to the things people depend on every day. As DKSH spans industries, markets, and segments, serving thousands of customers, you'll build expertise that is rare, well rounded, and difficult to replicate elsewhere. You'll be trusted to own your role and supported to deliver real results. The impact of your work extends far beyond your role. Through the work you do, you are an essential part of making, powering, and improving everyday life.

Learn more about working at DKSH: https://www.dksh.com/careers

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