Executive, Corporate Operations

foodpanda; Hong Kong; On-site; HKD 246,000 - 357,000; Full time

Benefits offered by this job

Free food

Health insurance

Dental insurance

Learning & development opportunities

Team events

Job summary

foodpanda, a leading food and grocery delivery platform in Asia, seeks an operations-focused professional in Hong Kong. You will handle daily corporate client and restaurant vendor tasks, analyze processes, and improve performance while ensuring customer satisfaction throughout the journey.

You will build reports, monitor delivery metrics, and support courier operations with a data-driven approach. A Bachelor's in a related field and 1 year of experience are preferred.

Qualifications

• Bachelor degree in operations management, supply chain or logistics.
• Minimum 1 year of operations experience; experience in related sectors is a plus.
• Experience in Food & Beverage or e-commerce is preferred.
• Proficient in English and Cantonese (spoken and written).
• Detail-oriented with a strong analytical and data-driven approach.
• Able to use Excel and Google Sheets; basic VLOOKUP and Pivot Tables.

Responsibilities

• Handle day to day operations-related tasks for Corporate clients and restaurant vendors.
• Identify, analyze and support improvement of existing business processes to optimize performance.
• Ensure customer satisfaction, minimizing uncertainty within the customer journey.
• Develop and manage procedures/workflows to ensure couriers deliver a positive experience to corporate clients.
• Track order and delivery related metrics.
• Assist to design, build and maintain reports for data-driven decisions by the Corporate team.
• Optimize fleet operations through innovation and support on-ground couriers when required.
• Execute related ad-hoc tasks.

Skills

English & Cantonese communication

Data-driven mindset

Analytical thinking

Attention to detail

Structured mindset

Team player

Fast learner

Prioritization & execution

Interacting with systems & tools

Education

Bachelor's degree in Operations Management / Supply Chain / Logistics

Tools

Excel

Google Sheets

VLOOKUP

Pivot Tables

Job description

"To be the most loved everyday food and groceries destination!" - that’s our mission at foodpanda (small ‘f’).

foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!

We are looking for enthusiastic problem solvers to join us in scaling our platform, to digitalise businesses in Asia, uplift rider livelihoods and build a hyper-convenient platform for our customers. If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. Our diverse and high-performing team comprises people from more than 60 nationalities, and we welcome all experiences, backgrounds, and perspectives.

Job Description

Roles and Responsibilities

• Handle day to day operations-related tasks for Corporate clients and restaurant vendors
• Identify, analyze and support the improvement of existing business processes to optimize performance
• Ensure customer satisfaction, responsible for minimizing uncertainty within the customer journey
• Develop and manage procedures and workflows to ensure that couriers are delivering the positive experience to corporate clients
• Track order and delivery related metrics
• Assist to design, build and maintain reports to empower the Corporate team to make optimal data-driven decisions
• Optimize fleet operations through innovation and provide support to on-the-ground couriers when required
• Execute related ad-hoc tasks

Qualifications

Qualifications and Requirements

• Bachelor degree holder in related fields, preferably operations management, supply chain, logistics
• At least 1 year of working experience, prior operations experience would be an advantage
• Preferably with experience in Food & Beverage/E-commerce Industry
• Good command of English and Cantonese in verbal and typing
• High attention to detail, critical and great focus
• Structured mindset, able to prioritize and execute tasks, and streamline processes
• Data-driven mindset with the ability to understand the business needs and find areas of improvement within the operation
• Positive attitude, collaborative, fast-learner and a great team player
• Comfortable with basic business Excel and Google Sheets operations and formulas (basic VLOOKUP & PIVOT TABLE), along with with proven problem solving and analytical capabilities
• Ability to interact with various system and tools (training will be provided)

Additional Information

What We Offer

• A dynamic and challenging work environment.
• A company committed to developing you personally and professionally.
• A great working atmosphere with regular company and team events.
• A vibrant and international team committed to diversity and inclusion.
• Responsibility from day one in a fast growing and global company.
• Other benefits include free food, health and dental insurance, and learning and development opportunities!