Corporate Operations & Customer Experience Lead

Delivery Hero Food Hong Kong Limited; Hong Kong; On-site; HKD 201,000 - 290,000; Full time

Benefits offered by this job

Dynamic work environment

Professional development

Team events

Diversity and inclusion

Free meals

Health insurance

Learning opportunities

Job summary

Delivery Hero Food Hong Kong Limited is seeking a proactive Operations Associate to support corporate clients and restaurant partners. You will analyze processes, track delivery metrics and design reports to drive data-guided decisions in a fast-growing environment.

Ideal candidates have a bachelor degree, 1+ year experience, and strong English and Cantonese communication skills. The role offers a dynamic workplace, with opportunities for growth and professional development.

Qualifications

• Bachelor degree holder in related fields.
• At least 1 year of working experience.
• Preferably with experience in Food & Beverage/E-commerce Industry.
• Good command of English and Cantonese in verbal and typing.
• Data-driven mindset with ability to understand business needs.

Responsibilities

• Handle day to day operations-related tasks for Corporate clients and restaurant vendors.
• Identify, analyze and support improvement of existing business processes to optimize performance.
• Ensure customer satisfaction, responsible for minimizing uncertainty within the customer journey.
• Develop and manage procedures and workflows to ensure couriers deliver a positive experience to corporate clients.
• Track order and delivery related metrics.
• Assist to design, build and maintain reports to empower the Corporate team to make data-driven decisions.
• Optimize fleet operations through innovation and provide support to on-the-ground couriers when required.
• Execute related ad-hoc tasks.

Skills

English

Cantonese

Data-driven mindset

Team player

Analytical skills

Education

Bachelor degree

Tools

Excel

Google Sheets

Job description

Delivery Hero Food Hong Kong Limited is seeking a proactive Operations Associate to support corporate clients and restaurant partners. You will analyze processes, track delivery metrics and design reports to drive data-guided decisions in a fast-growing environment.

Ideal candidates have a bachelor degree, 1+ year experience, and strong English and Cantonese communication skills. The role offers a dynamic workplace, with opportunities for growth and professional development.