Executive Assistant – Academic Regulations & Records

CityU Enterprises Limited; Hong Kong; On-site; HKD 402,000 - 536,000; Full time

Benefits offered by this job

Gratuity

Leave entitlements

Medical and dental schemes

Job summary

City University of Hong Kong is seeking an Executive Assistant I/II in the Academic Regulations and Records Office to provide essential administrative support for programme management across multiple academic units, serving about 1,000 active students in total. The role handles daily student inquiries via hotline and email, provides counter services, and manages student records and fee-related issues.

Strong English/Chinese language skills and teamwork are required, with higher education

Qualifications

• At least 5 passes in HKCEE/HKDSEE, including English Language, Chinese Language and Mathematics; 2 years’ relevant working experience.
• Good command of spoken and written English and Chinese (including Putonghua).
• Candidates with higher education qualifications and/or strong computer skills would be an advantage.

Responsibilities

• Provide essential administrative support for programme management across multiple academic units, serving about 1,000 active students in total.
• Handle daily student inquiries via hotline and email.
• Provide counter services.
• Manage student records and fee-related issues.
• Advise academic units on class scheduling data.
• Oversee course registration and examination matters.
• Update course grades and monitor potential graduates.
• Provide all-rounded administrative support to ARRO processes such as enrolment, scheduling, registration, fees, non-local student management, exams, ceremonies, committees, elections, etc.
• Assist the team leader with administrative tasks and cross-team support during peak periods.

Skills

Interpersonal skills

Teamwork

Attention to detail

Ability to work under pressure

English and Chinese language

Education

5 passes in HKCEE/HKDSEE (including English, Chinese, Mathematics)

Tools

MS Excel

MS PowerPoint

MS Access

Job description

City University of Hong Kong is seeking an Executive Assistant I/II in the Academic Regulations and Records Office to provide essential administrative support for programme management across multiple academic units, serving about 1,000 active students in total. The role handles daily student inquiries via hotline and email, provides counter services, and manages student records and fee-related issues.

Strong English/Chinese language skills and teamwork are required, with higher education