Executive Assistant I/II in the Academic Regulations and Records Office

CityU Enterprises Limited; Hong Kong; On-site; HKD 402,000 - 536,000; Full time

Benefits offered by this job

Gratuity

Leave entitlements

Medical and dental schemes

Job summary

City University of Hong Kong is seeking an Executive Assistant I/II in the Academic Regulations and Records Office to provide essential administrative support for programme management across multiple academic units, serving about 1,000 active students in total. The role handles daily student inquiries via hotline and email, provides counter services, and manages student records and fee-related issues.

Strong English/Chinese language skills and teamwork are required, with higher education

Qualifications

• At least 5 passes in HKCEE/HKDSEE, including English Language, Chinese Language and Mathematics; 2 years’ relevant working experience.
• Good command of spoken and written English and Chinese (including Putonghua).
• Candidates with higher education qualifications and/or strong computer skills would be an advantage.

Responsibilities

• Provide essential administrative support for programme management across multiple academic units, serving about 1,000 active students in total.
• Handle daily student inquiries via hotline and email.
• Provide counter services.
• Manage student records and fee-related issues.
• Advise academic units on class scheduling data.
• Oversee course registration and examination matters.
• Update course grades and monitor potential graduates.
• Provide all-rounded administrative support to ARRO processes such as enrolment, scheduling, registration, fees, non-local student management, exams, ceremonies, committees, elections, etc.
• Assist the team leader with administrative tasks and cross-team support during peak periods.

Skills

Interpersonal skills

Teamwork

Attention to detail

Ability to work under pressure

English and Chinese language

Education

5 passes in HKCEE/HKDSEE (including English, Chinese, Mathematics)

Tools

MS Excel

MS PowerPoint

MS Access

Job description

Addr 17/F, Lau Ming Wai Academic Building,
City University of HK,
83 Tat Chee Avenue, Kowloon Tong, HK

Executive Assistant I/II in the Academic Regulations and Records Office[Ref. R/337/26]

Duties

The appointee will be required to:

• Provide essential administrative support for programme management across multiple academic units, serving about 1,000 active students in total;
• Handle daily student inquiries via hotline and email;
• Provide counter services;
• Manage student records and fee-related issues;
• Advise academic units on class scheduling data;
• Oversee course registration and examination matters;
• Update course grades and monitor potential graduates;
• Provide all-rounded administrative support to one or more key processes in ARRO, such as new student enrolment, class scheduling, course registration, fees administration, management of non-local students, examination and assessment arrangements, commencement ceremonies, committee servicing, and conducting elections, etc.;
• Assist the team leader with administrative tasks as required and provide cross-team support during new student enrolment, examinations and commencement ceremony periods; and
• Perform any other duties as assigned.

Requirements

At least 5 passes in HKCEE/HKDSEE, including English Language, Chinese Language and Mathematics, with at least 2 years’ relevant working experience. Good command of spoken and written English and Chinese (including Putonghua); strong interpersonal and teamwork skills; attention to detail; ability to work independently and under pressure against tight schedules are required. Candidates with higher education qualifications and/or strong computer skills (e.g. MS Excel, PowerPoint and Access) would be an advantage.

Candidates with more than 6 years’ relevant post-qualification experience may be considered for appointment as Executive AssistantI.

Shortlisted candidates may be invited for a written test.

Salary and Conditions of Service

Remuneration package will be highly competitive, commensurate with qualifications and experience. Appointment will be made on a fixed-term contract; fringe benefits include gratuity, leave, medical and dental schemes.

Information and Application

Further information on the posts and the University is available at http://www.cityu.edu.hk , or from the Human Resources Office, City University of Hong Kong, Tat Chee Avenue, Kowloon Tong, Hong Kong [Email : [e-mail] /Fax : [phone] or 3442 0311].

City University of Hong Kong is an equal opportunity employer. We are committed to the principle of diversity. Personal data provided by applicants will be used for recruitment and other employment-related purposes.

Best Global Universities Rankings #47 (U.S.News & World Report 2026-2027); World University Rankings #73 (THE 2026); #1 in the World’s Most International Universities (THE 2024, 2025 & 2026); Young University Rankings #4 (THE 2024); Asia University Rankings #14 (THE 2026) and #7 (QS 2026)