Events & Ops Executive

Keepers Collective Pte Ltd; Hong Kong; On-site; HKD 180,000 - 280,000; Full time

Benefits offered by this job

First Aid / CPR certification

Driving licence (Class 3 or 3A)

Job summary

Keepers Cove is a private family event venue in Seletar Aerospace Park, seeking a confident, resourceful person to own customer enquiries, venue operations and event growth. You will manage guest journeys from first enquiry to event day, conduct venue viewings, coordinate events, solve day-to-day problems and help move the business forward.

The role involves on-site work, weekend hours, and collaboration with vendors, part-timers and the team to ensure a seamless guest experience.

Qualifications

• Experience in events, hospitality, or customer service is preferred.
• Ability to manage multiple tasks and guest needs simultaneously.
• Willing to work weekends and on-site events.

Responsibilities

• Manage customer enquiries, follow-ups, venue viewings and bookings.
• Explain packages, add-ons, event details and house rules clearly.
• Coordinate vendors, part-timers, schedules and event requirements.
• Ensure the venue is clean, presentable and ready before each event.
• Support event-day operations and guest experience.
• Handle supplies, deliveries, basic maintenance and urgent venue issues.
• Create simple SOPs, checklists and event handover notes.
• Help plan open-play sessions, workshops and other quiet-day events.
• Identify ways to improve sales, customer experience and venue presentation.
• Make routine decisions independently and escalates unusual matters when necessary.

Skills

Customer service

Event coordination

Sales mindset

Communication

Job description

Keepers Cove is a private family event venue located in a heritage house at Seletar Aerospace Park.

We are looking for a confident, resourceful and commercially minded person to take ownership of customer enquiries, venue operations and event growth.

This is not a purely administrative role. You will manage the guest journey from first enquiry to event day, conduct venue viewings, coordinate events, solve day-to-day problems and actively help move the business forward.

Key Responsibilities

• Manage customer enquiries, follow-ups, venue viewings and bookings

• Explain packages, add-ons, event details and house rules clearly

• Coordinate vendors, part-timers, schedules and event requirements

• Ensure the venue is clean, presentable and ready before each event

• Support event-day operations and guest experience

• Handle supplies, deliveries, basic maintenance and urgent venue issues

• Create simple SOPs, checklists and event handover notes

• Help plan open-play sessions, workshops and other quiet-day events

• Identify ways to improve sales, customer experience and venue presentation

• Make routine decisions independently and escalates unusual matters when necessary
  

Who We Are Looking For

You may be suitable for this role if you:

• Take ownership instead of waiting to be told what to do

• Communicate confidently and professionally with customers

• Are organised, practical and able to follow through

• Have a good eye for presentation and guest experience

• Are comfortable handling both desk-based and hands-on work

• Can manage several moving parts without becoming overwhelmed

• Are willing to work weekends, with weekday off-days

• Have experience in events, hospitality, customer service, sales, retail or operations

Experience in events, hospitality, customer service, preschool administration, retail, front desk operations or enrichment centres would be helpful. However, judgment, attitude, initiative and reliability matter just as much.

Nice to have:
First Aid / CPR certification, Class 3 or 3A driving licence, or other relevant certifications, skills, or experience that would be helpful in a family event venue setting.

This Role May Not Suit You If

• You are looking for a fully remote role

• You are unable to work weekends

• You dislike customer-facing work

• You prefer a role with no physical or on-site responsibilities

• You require highly fixed routines every day

We welcome both entry-level and experienced applicants. Candidates with little or no relevant experience may be considered for a junior role with training, while those with stronger experience may be offered a senior position with greater responsibility and salary.